Exercise 1
A. Look at the catalogue for Eco Boxes and listen to a phone call. What information does the customer need from Eco Boxes?
ECOBOXES: Takeaway boxes
PRODUCT |
REFERENCE NUMBER |
SIZE |
COLOUR |
QUANTITY |
Small box |
TGB01 |
57 x 115 x 75 mm |
Two colours |
25 units |
Medium box |
TGB02 |
62 x 145 x 95 mm |
Two colours |
20 units |
Big box |
TGB03 |
70 x 225 x 95 mm |
Two colours |
10 units |
B. Listen again. Choose the correct option (1-8) below.
PRODUCT PRICES |
|
Small Box |
TGB01 (1) £2.50 / 2.60 |
Medium Box |
TGB02 (2) £2.00 / 3.00 |
Big Box |
TGB03 (3) £2.00 / 3.00 |
Colours |
(4) natural / black / white / beige |
Quantity |
(5) 400 / 500 TGB01 and (6) 400 / 500 TGB02 |
Delivery date |
(7) Monday 25th / 26th |
Total cost |
(8) £115 / 150 |
Delivery |
free of charge |
Answer & Audioscript
A
Prices for takeaway boxes (400 small white boxes and 500 medium natural boxes).
B
1 2.50 2 3.00 3 2.00 4 natural, white
5 400 6 500 7 26th 8 115
Audioscript
L = Laura I = Igor
L: Eco Boxes. Laura speaking. How can I help you?
I: Hello, my name is Igor Mazur. I’m calling from Polka Café.
L: Sorry, can you spell your surname for me, please?
I: Yes, it’s M-A-Z-U-R. It’s pronounced ‘Mazur’.
L: And the name of the café?
I: It’s Polka. That’s P-O-L-K-A.
L: Thank you, Mr Mazur. Can I have your CRN?
I: Erm, what is my CRN?
L: It’s your customer reference number.
I: Ah, yes, it’s 19-00-01-36-78.
L: Thank you. How can I help you?
I: I’d like to order some of your new takeaway boxes but I can’t see the prices in the online catalogue.
L: I see. Do you have the product reference numbers?
I: Yes, I have them here – TGB01, TGB02 and TGB03. How much are the three boxes?
L: The TGB01 costs £2.50 for twenty-five boxes. The TGB02 costs £3 for twenty boxes and the TGB03 costs £2 for ten.
I: So that’s £2.50 for the small ones, £3 for medium and £2 for the large size.
L: Yes, that’s right.
I: What are the two colours?
L: Natural and white.
I: And how much does delivery cost?
L: It´s free delivery for orders over £100. How many boxes do you need?
I: 400 of the white TGB01 boxes and 500 of the natural TGB02 boxes. Can you deliver by Monday 26th?
L: I’m very sorry, we can’t. We don’t have any white boxes in stock. But we can send the natural ones by Monday.
I: OK, I’d like to order those now, please.
L: Certainly, I’ll put your order on the system.
I: How much is that in total?
L: The total cost is £115 including tax. Delivery is free of charge for this order. Can I help you with anything else?
I: No, that’s ne. Thank you for your help. Goodbye.
L: You’re welcome. Goodbye.
Exercise 2
A. Complete the phrases from the dialogue. Then listen and check.
1 Eco Boxes. Laura ……………… . How can I help you?
2 I’d like to ……………… some of your new takeaway boxes.
3 Do you ……………… the product reference numbers?
4 How ……………… are the three boxes?
5 How much does ……………… cost?
6 How ……………… boxes do you need?
7 Can you ……………… by Monday 26th?
8 I’m very ………………, we can’t. We don’t have any in stock.
9 Certainly, I’ll ……………… your order on the system.
10 How ……………… is that in total?
Answer & Audioscript
1 speaking 2 order 3 have 4 much 5 delivery
6 many 7 deliver 8 sorry 9 put 10 much
Audioscript
1 Eco Boxes. Laura speaking. How can I help you?
2 I’d like to order some of your new takeaway boxes.
3 Do you have the product reference numbers?
4 How much are the three boxes?
5 How much does delivery cost?
6 How many boxes do you need?
7 Can you deliver by Monday 26th?
8 I’m very sorry, we can’t. We don’t have any in stock.
9 Certainly, I’ll put your order on the system.
10 How much is that in total?
B. Complete the two dialogues with the correct form of there is/isn’t or there are/aren’t. Then listen and check your answers.
A: (1) …………… …………… any photocopy paper in the office?
B: Yes, (2) …………… some pink A4 paper. Here you are.
A: No, I need white paper. (3) …………… …………… any white paper?
B: Sorry! No, (4) …………… …………… . I’ll order some now.
C: Three new employees start work today. (5) …………… …………… any desks and computer chairs for them?
D: Yes, (6) …………… some new furniture in the warehouse.
C: (7) …………… …………… any office equipment for them?
D: No, (8) …………… …………… . What exactly do they need?
C: Three phones, three computers and a printer.
Answer & Audioscript
1 Is there 2 there’s 3 Is there 4 there isn’t
5 Are there 6 there’s 7 Is there 8 there isn’t
Audioscript
1
A: Is there any photocopy paper in the office?
B: Yes, there’s some pink A4 paper. Here you are.
A: No, I need white paper. Is there any white paper?
B: Sorry! No, there isn’t. I’ll order some now.
2
C: Three new employees start work today. Are there any desks and computer chairs for them?
D: Yes, there’s some new furniture in the warehouse.
C: Is there any office equipment for them?
D: No, there isn’t. What exactly do they need?
C: Three phones, three computers and a printer.
Exercise 3
1. Look at the catalogue for Better Bio Cups. Listen to a phone call and tick (✓) the cups the customer buys (A-D).
BETTER BIO CUPS
Product |
Reference number |
Size |
Quantity per box |
◻ A Espresso cups |
ECOE12 |
Small |
200 units |
◻ B Espresso cups |
ECOE14 |
Medium |
100 units |
◻ C Cappuccino cups |
ECOC16 |
Small |
75 units |
◻ D Cappuccino cups |
ECOC18 |
Medium |
50 units |
2. Listen again and complete the order form.
Customer name Stella ……………………
Café/Restaurant Café ……………………
Customer reference number (CRN) 4 …… – …… – 2 …… – …… – 65
Size ……………………
Product reference number ……………………
Quantity ordered ……… boxes
Delivery date ……………………, 15th March
Delivery cost ……………… delivery
……………………………………………………
Total cost £ ………………
Answer & Audioscript
A B
B
Customer name Stella Rojas
Café or restaurant Café Habana
CRN 43-98-24-88-65
Size medium
Product reference number ECOE14
Quantity 12 boxes
Delivery date Thursday, 15th March
Delivery cost free delivery
Total cost £36.60
Audioscript
B = Ben S = Stella
B: Better Bio Cups. Ben speaking. How can I help you?
S: Hello, I’m calling from Café Habana. My name is Stella Rojas.
B: Sorry, can you spell your surname for me, please?
S: Yes, it’s R-O-J-A-S. It’s pronounced ‘Rohas’.
B: And the name of the café?
S: It’s Café Habana. That’s H-A-B-A-N-A.
B: Thank you, Ms Rojas. Can I have your CRN?
S: My customer reference number?
B: Yes, that’s right.
S: OK, yes, um, my CRN is 43-98-24-88-65.
B: Can you repeat that, please?
S: Yes, of course. It’s 43-98-24-88-65.
B: Thank you. How can I help you, Ms Rojas?
S: I’d like to order some of your eco espresso cups.
B: Yes, of course. Do you want to order the medium or the small?
S: Oh, I’m not sure. Um, the medium, I think.
B: Do you have the product reference number?
S: OK, let me see. Yes, it’s here – it’s ECOE14. How much is a box of cups?
B: The ECOE14 costs £3.25 for a box of 100 cups. But for orders of ten boxes or over, it’s £3.05 a box.
S: So that’s three pounds and five pence if I order 1,000 cups.
B: Yes, that’s right.
S: And how much does delivery cost?
B: It’s £6 for deliveries under ten boxes, but it’s free delivery for orders of ten boxes or over, of course. How many boxes do you need?
S: Mm, I’d like to order twelve boxes – can you deliver by Wednesday?
B: I’m very sorry, we don’t deliver on Wednesdays and Fridays. But we can deliver on Thursday. That’s Thursday the 15th of March.
S: OK, I’d like to order those now, please.
B: Certainly, I’ll put your order on the system.
S: How much is that in total?
B: That’s twelve boxes of the medium espresso, at £3.05 each. So the total cost is £36.60, including tax. Delivery is free of charge for this order. Can I help you with anything else? Do you need cappuccino cups? Or latte?
S: No, only espresso cups this time. Thank you for your help. Goodbye.
B: You’re welcome. Goodbye, Ms Rojas.
Exercise 4
A. Complete the questions from the phone call. Then listen and check.
1 Can I ……………. your CRN?
2 Do you have the product reference …………….?
3 How ……………. is a box of cups?
4 And how ……………. does ……………. cost?
5 How ……………. boxes do you need?
6 ……………. I help you with ……………. else?
Answer & Audioscript
1 have 2 number 3 much 4 much, delivery
5 many 6 Can, anything
Audioscript
1 Can I have your CRN?
2 Do you have the product reference number?
3 How much is a box of cups?
4 And how much does delivery cost?
5 How many boxes do you need?
6 Can I help you with anything else?
B. Complete the dialogues with the words in the box. Then listen and check.
about come do how is many need place there time weekend what |
1 A: …………. do you want the cleaners to ………….?
B: Clean the floors and empty the bins.
2 A: …………. many meeting rooms are ………….?
B: There are three.
3 A: How …………. days do you …………. a cleaner?
B: Three days a week.
4 A: What …………. do you want the cleaner to ………….?
B: After we finish work.
5 A: …………. there a …………. for the cleaning equipment?
B: Yes, there is a cupboard in this office.
6 A: How …………. coming at the ………….?
B: No, I’m sorry, we can’t.
Answer & Audioscript
1 What, do 2 How, there 3 many, need 4 time, come
5 Is, place 6 about, weekend
Audioscript
1 A: What do you want the cleaners to do?
B: Clean the floors and empty the bins.
2 A: How many meeting rooms are there?
B: There are three.
3 A: How many days do you need a cleaner?
B: Three days a week.
4 A: What time do you want the cleaner to come?
B: After we finish work.
5 A: Is there a place for the cleaning equipment?
B: Yes, there is a cupboard in this office.
6 A: How about coming at the weekend?
B: No, I’m sorry, we can’t.
Exercise 5
A. Put the words in the correct order to make questions.
1 the weekend / come / at / can / the builders / ?
………………………………………………….
2 many / are / there / how / chefs / ?
………………………………………………….
3 before / how / arrive in the office / about / coming / people / ?
………………………………………………….
4 the dishes / wash / the cleaners / can / ?
………………………………………………….
5 time / how / need / much / the engineers / do / ?
………………………………………………….
6 equipment / do / provide / you / ?
………………………………………………….
7 include / does / materials / the price / ?
………………………………………………….
8 can / start / your team / when / ?
………………………………………………….
B. Match the questions in A (1-8) with the answers (a-h). Then listen and check.
a No, I’m sorry, we don’t.
b Yes, that’s fine. We can come at 7 a.m.
c How about Monday next week?
d No, I’m sorry. They only work from Monday to Friday.
e Yes, it does. They are included in the price.
f There are four in total.
g They usually fix this problem in one or two hours.
h Yes, they can.
Answer & Audioscript
A
1 Can the builders come at the weekend?
2 How many chefs are there?
3 How about coming before people arrive in the office?
4 Can the cleaners wash dishes?
5 How much time do the engineers need?
6 Do you provide equipment?
7 Does the price include materials?
8 When can your team start?
B a 6 b 3 c 8 d 1 e 7 f 2 g 5 h 4
Audioscript
1 A: Can the builders come at the weekend?
B: No, I’m sorry. They only work from Monday to Friday.
2 A: How many chefs are there?
B: There are four in total.
3 A: How about coming before people arrive in the office?
B: Yes, that’s ne. We can come at 7 a.m.
4 A: Can the cleaners wash the dishes?
B: Yes, they can.
5 A: How much time do the engineers need?
B: They usually x this problem in one or two hours.
6 A: Do you provide equipment?
B: No, I’m sorry, we don’t.
7 A: Does the price include materials?
B: Yes, it does. They are included in the price.
8 A: When can your team start?
B: How about Monday next week?
Test
1. Listen to a phone call and complete the order details.
Company |
Duncan’s (0)…Packaging… |
Customer name |
Anna (1)…………… |
Company |
Soup and Salads |
Company address |
(2)…………… Fountain Way Poole BH (3)…………… UK |
Product name |
NH13 Small |
Colour |
(4)…………… |
Quantity |
(5)…………… |
Product name |
NH36 Medium |
Colour |
(6)…………… |
Quantity |
100 |
Product name |
NH75 Large |
Quantity |
(7)…………… |
Delivery cost |
(8)…………… |
Total |
(9)£…………… |
Delivery date |
(10)…………… |
Answer & Audioscript
1 Daily 2 53 3 23 G05 4 white 5 200 6 natural
7 0/zero 8 free (of charge) 9 800 10 15th June
Audioscript
M: Good morning. Duncan’s Packaging. How can I help you?
F: Good morning. I’d like to order some of your salad boxes.
M: Of course. Can I have your name, please?
F: Yes, it’s Anna Daily.
M: Anna Daily. Can you spell your surname for me?
F: D-A-I-L-Y.
M: And what company do you work for, Ms Daily?
F: Soups and Salads.
M: Great. And, you’re a new customer.
F: That’s right.
M: What’s your address?
F: It’s 53 Fountain Way.
M: Is that in Poole?
F: Yes, it is.
M: And what’s the postcode for that address?
F: It’s B-H-2-3 G-0-5.
M: Great, and what boxes do you want?
F: Well, we want the small boxes.
M: Do you have the product reference number?
F: Yes, it’s NH13. Small.
M: And they come in red, green or white.
F: Can I order the white ones?
M: Yes, of course. How many boxes do you need?
F: How much are the boxes?
M: We sell them in packs of ten units and each pack costs £2.50.
F: OK, I’ll have 200 of the small boxes.
M: That’s 200 NH13 Small. Is that everything?
F: No, I’d like to order the NH36 Medium, too, in natural colour.
M: No problem. How many of the medium would you like?
F: One hundred.
M: OK, so that’s 100 of the NH36 Medium in natural colour. We also have that box in large now. I can send you a free pack.
F: Really?
M: Yes, it’s a new product.
F: Thank you, but I don’t need any large boxes.
M: OK, I’ll just put that on the system as zero. One moment.
F: Thank you. We don’t have an account with you, but I think the delivery is free of charge.
M: Yes, that’s right. All our customers get delivery free of charge on orders of 50 units or more.
F: And how much is that in total?
M: That’s 200 packs of the small at £2.50, that’s £500, and then 100 of the medium at £3. That’s 300. That’s £800 in total.
F: Let me just write this down. £800.
M: That’s right.
F: Great. Can you deliver by the end of the day today?
M: Let me check on our system. Um, we don’t have the medium boxes in stock, but we usually get new stock in the afternoon. I can send them tomorrow, and you can get them on the 15th of June. That’s the day after tomorrow.
F: OK, the 15th of June is fine. Can you send me the order information by email?
M: Yes, of course, I’ll send the email now.
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