Practice Listening Business English Exercises for A2 – Organising

1 Hinata   2 conference   3 25th and 26th January

4 (0044) 3584 751 059

Audioscript

F = Finley   H = Hinata

F:   Good morning, Wallace Hotel. This is Finlay speaking. How can I help you?

H:   Hello, can I speak to Mary Duffy, the Conference Centre Manager?

F:   I’m sorry, she’s not available right now. She’s in a meeting at the moment. Can I take a message?

H:   Yes, can you tell her Hinata Nakamura phoned about our conference next month, on the 25th and 26th January?

F:   Yes, certainly. Can you spell your name for me, please?

H:   Sure, it’s Hinata, that’s H-I-N-A-T-A. And my surname is N-A-K-A-M-U-R-A.

F:   Thank you, Ms Nakamura. And it’s about the conference next month?

H:   Yes, that’s right.

F:   And what’s the company name?

H:   It’s Dallas Corporation Europe.

F:   Sorry, could you say that again, please?

H:   Dallas Corporation. That’s D-A-L-L-A-S.

F:   OK, thank you. And can I have your phone number?

H:   Yes, my number is 0044 3584 751 059.

F:   So, that’s 0044 3584 751 059. I’ll give her your message, Ms Nakamura.

H:   Thank you very much.

F:   Have a nice day!

H:   You too. Goodbye.

1 help   2 sorry   3 take   4 tell   5 spell   6 about

7 could   8 have   9 that’s   10 give

Audioscript

1   How can I help you?

2   I’m sorry, she’s not available right now.

3   Can I take a message?

4   Yes, can you tell her Hinata Nakamura phoned?

5   Can you spell your name for me, please?

6   And it’s about the conference next month?

7   Sorry, could you say that again, please?

8   OK, thank you. And can I have your phone number?

9   So, that’s 0044 3584 751 059.

10   I’ll give her your message.

A

1 d   2 b   3 a   4 c

B

1   between 120 and 130

2   between 48 and 55

3   on Friday

4   a list of names and total number (of conference participants and hotel guests)

5   an assistant (from the conference centre team)

6   morning break 11 a.m., lunch 1 p.m., afternoon break 3.30 p.m.

Audioscript

M = Mary   H = Hinata

M:   Hello, Ms Nakamura?

H:   Yes.

M:   This is Mary Duffy, the Conference Centre Manager at Wallace Hotel. I’m sorry, I was in a meeting when you called earlier today.

H:   Hello, Mrs Duffy. Thank you for calling me back. I just wanted to talk about next month.

M:   Yes, of course. The conference on the 25th and 26th January. Now, how many participants are there going to be?

H:   About 120 to 130.

M:   And how many guests are going to stay at the hotel on the nights of the 25th and 26th?

H:   Between forty-eight and ­ fifty-­five. I don’t have the exact number, but I will con­ rm on Friday.

M:   Thank you. Can you send me the list of participants and the names of the hotel guests on Friday?

H:   Certainly. I’ll send all the details by email on Friday morning. Does the conference room have a data projector, screen and sound system?

M:   Yes, all the equipment you need is in the room.

H:   Are we going to have some help with the equipment?

M:   Yes, there´ll be an assistant from our team in the room with you. Don’t worry, I’m sure she’ll help you.

H:   Oh good. You see, it’s the ­first time I’m organising this event and I want everything to be perfect.

M:   I understand. We will do our very best for you. What time do you want to have the breaks and lunch?

H:   Well, we’re going to start at nine. So, let’s see … I think we’ll have a break at 11 for tea and coffee. Then the buffet lunch at 1 p.m. and then another break at about 3.30.

M:   OK, now there´s going to be another big event at the conference centre that day. I’ll just check that the break times are different … . Yes, that’s ­ ne.

H:   Thank you! And I won’t forget to send the list of names and ­ final numbers on Friday morning.

M:   Bye for now, Ms Nakamura. I look forward to hearing from you.

1 like   2 Do   3 Thank   4 I’d   5 like   6 but   7 very   8 us

Audioscript

1   Would you like to join us for dinner?

2   Do you want to see the factory?

3   Thank you very much. That would be nice.

4   Thanks! I’d love to.

5   I would like to join you, but I have a meeting.

6   Thanks for the invitation, but I’m not free today.

7   I’m very sorry, but I’m not available today.

8   Do you want to join us for coffee?

1 Joanna Danek   2 Farmek

3 Wednesday 14th March

4 0040 25 436 59 90

Audioscript

H = Hannah   J = Joanna

H:   Good morning, Bellavista Conference Centre. Hannah speaking. How can I help you?

J:   Hello, can I speak to the Conference Centre Manager, please?

H:   That’s Ben Garcia?

J:   Yes, that’s right.

H:   I’m sorry, he’s not available right now. Can I take a message?

J:   Yes, can you tell him Joanna Danek phoned about our conference next week?

H:   Yes, certainly. Can you spell your name for me, please?

J:   Sure, it’s Joanna, that’s J-O-A-N-N-A. And my surname is Danek, that’s D-A-N-E-K.

H:   Thank you Ms Danek. And it’s about the conference next week?

J:   Yes, that’s right. On Wednesday the 14th of March.

H:   Right. And what’s the company name, please?

J:   It’s Farmek Limited. That’s F-A-R-M-E-K. Farmek Limited.

H:   Farmek, OK. Thanks. And can I have your phone number?

J:   Yes, of course. My number is 0040 25 436 59 90.

H:   Sorry, could you say that again, please?

J:   Sure. That’s 0040 25 436 59 90.

H:   So, that’s 0040 25 436 59 90. I’ll give him your message Ms Danek.

J:   Thank you very much.

H:   Have a nice day!

J:   You too. Goodbye.

1 called   2 calling   3 many   4 send   5 I’ll send

6 we’ll have   7 need   8 won’t forget

Audioscript

1   I’m sorry I wasn’t available when you called earlier today.

2   Thank you for calling me back.

3   How many participants are there going to be?

4   Can you send me the list of participants?

5   I’ll send all the details by email tomorrow.

6   I think we’ll have a coffee break at 10.00.

7   Just one thing. The list of guests. I need it as soon as possible.

8   Don’t worry. I won’t forget to send it.

A   1, 2, 3, 6, 7

B   1 T   2 T   3 F   4 F   5 T   6 F   7 T   8 F

Audioscript

B = Ben   J = Joanna

B:   Hello, Ms Danek?

J:   Yes.

B:   This is Ben Garcia, manager of Bellavista Conference Centre. I’m sorry I wasn’t available when you called earlier today. I was in our Bristol office.

J:   Hello Mr Garcia. Thank you for calling me back. I just wanted to talk about next week.

B:   Yes, of course. That’s on Wednesday the 14th of March, isn’t it? The Farmek Conference. Now, let me see, how many participants are there going to be?

J:   We aren’t sure. About one hundred.

B:   OK, and are any guests going to stay at the Bellavista Hotel the night before? Or on the night of the 14th?

J:   We think between thirty or forty will stay the night before, that’s the 13th. I don’t have the exact number. Everybody is going to leave on the 14th, after the conference.

B:   Thank you. Can you send me the list of participants and the names of the hotel guests for the 13th?

J:   Sure. I’ll send all the details by email tomorrow.

B:   Great. Thanks. What else can I help you with?

J:   Um … Yes, equipment. Does the conference room have a big screen with a laptop connection?

B:   Yes, it does.

J:   That’s great. OK, and I also need to think about breaks for coffee and tea, and lunch, of course.

B:   Yes, good. What time do you want them?

J:   Well, we’re going to start at 8 a.m. I think we’ll have a coffee break at 10.00. Then a buffet lunch at 12.30 p.m. and then another break at about 3.30.

B:   OK, so 8 a.m. start, 10 a.m. coffee break, 12.30 lunch and 3.30 tea break. And do you want us to provide the buffet lunch?

J:   Yes, that would be great. Many of our participants are vegetarian or vegan, so we need choices for them.

B:   That’s ­fine. We can do vegetarian and vegan options.

J:   Oh, good. Thank you. That’s all I think …

B:   Just one thing. The list of guests. I need it as soon as possible.

J:   Don’t worry. I won’t forget to send it. I’ll send it tomorrow morning.

B:   Great. Thanks, Ms Danek. I look forward to meeting you.

A

1   What do you think of our new office?

2   I think the new exhibition hall is excellent.

3   Did you enjoy the presentation this morning?

4   What do you think of the city centre?

5   Do you like the local cuisine?

6   I like some of the presentations.

B   a 4   b 6   c 2   d 5   e 1   f 3

Audioscript

1   A:   What do you think of our new office?

      B:   I think it’s a good place to work and it’s easy to get there.

2   A:   I think the new exhibition hall is excellent.

      B:   Yes, but it’s a bit small for our conference.

3   A:   Did you enjoy the presentation this morning?

      B:   It was interesting and a good opportunity to meet the new reps.

4   A:   What do you think of the city centre?

      B:   It’s nice, but it’s very busy.

5   A:   Do you like the local cuisine?

      B:   Yes, I like a lot of the food, but it’s very heavy.

6   A:   I like some of the presentations.

      B:   Yes, I agree. They’re very interesting.

1 think   2 there   3 you   4 bit   5 agree   6 hear

7 enjoy   8 was   9 right   10 but   11 it’s

Audioscript

A = Amy   M = Marta   V = Victor

A:   Hello, Marta! How are you?

M:   Oh, ­ ne, thanks. It’s lovely to see you, Amy. When did you arrive?

A:   We arrived here on Thursday. What about you?

M:   We arrived on Friday. So, what do you think of the conference?

A:   It’s OK. We saw some great presentations and I think there are some interesting new products. There’s a presentation about our new products tomorrow.

M:   Yes, I know, I’ll be there. Amy, let me introduce you to Victor Rodriguez. He’s our new manager.

A:   Hello, Victor. It’s a pleasure to meet you.

V:   So, Amy, do you like the conference centre?

A:   Yes, I do. The stands are good and it’s easy to see the new products.

V:   You’re right. Some of the new products are very interesting this year. But some of the presentations were a bit boring.

A:   Yes, I agree, but the presentation on recycling yesterday was excellent.

V:   Yes, I saw it too. I hear it was a very popular presentation.

A:   Did you enjoy it?

V:   Yes, it was a good opportunity to learn about new packaging.

A:   You’re right. It was very useful. So, where are you staying this year?

V:   We’re in the Conference Hotel. How about you?

A:   Yes, we are there, too. Do you like it?

V:   It’s OK, but the rooms are small.

A:   Yes, but it’s near the conference centre and it’s comfortable.

V:   Yes, I agree. Were you at the conference hotel last year?

A:   Yes, I was. It was terrible! It was so far away and so uncomfortable! And the food was horrible. This hotel is ­fine in comparison …

1 E   2 A   3 B   4 C   5 F

Audioscript

F:   Good morning. This is Sarah Richards speaking.

M:   Good morning. This is Paul Jameson, the Conference Centre Manager from the Green Valley Hotel. You called earlier today. You left a message with my colleague.

F:   Oh yes, thank you for calling me back.

M:   I’m sorry, I was busy earlier. I was in a meeting. I understand you are going to have a conference and would like to book a room here?

F:   That’s right.

M:   And the conference is on the 23rd of March. Is that right? And is it for twenty people?

F:   No, that’s not right. I’ll give you the details now.

M:   Thank you.

1 25th–26th March   2 (about) 20   3 25th February

4 11.30 a.m. and 3.00 p.m.    5 9 a.m.

Audioscript

F:   So here are the details. I’d like to book a space for 250 people. Do you have rooms that size?

M:   Yes, we do. When is your event?

F:   It’s from the 25th March to the 26th March.

M:   Let me see. Yes, we have the Royal room available that day.

F:   Great. We also have some visitors from our Japanese office. Can they stay in the hotel?

M:   Yes, they can. How many people are going to stay at the hotel?

F:   I think about twenty, but I’m not sure.

M:   OK. We can book you for twenty now, and then we can confirm this information a month before. Let’s say the 25th of February.

F:   Oh, can you do that? That sounds great. We’re going to have meetings from ten in the morning until 5 o’clock. Can you provide tea and coffee?

M:   Yes, what time are you going to have breaks?

F:   At half past eleven and at three o’clock.

M:   OK, so that’s 11.30 a.m. and 3 p.m. We can do that.

F:   That’s great. Our meetings start at ten o’clock, but the visitors need to arrive before that.

M:   What time are they going to arrive?

F:   Some are going to come by public transport and so I think nine o’clock is a good time.

M:   I agree. They can wait in our Green room, it’s a very nice room.

F:   OK, this all sounds …