Practice Listening Business English Exercises for A2 – Doing Business

A

Prices for takeaway boxes (400 small white boxes and 500 medium natural boxes).

B

1 2.50   2 3.00   3 2.00   4 natural, white

5 400   6 500   7 26th   8 115

Audioscript

L = Laura I = Igor

L:   Eco Boxes. Laura speaking. How can I help you?

I:   Hello, my name is Igor Mazur. I’m calling from Polka Café.

L:   Sorry, can you spell your surname for me, please?

I:   Yes, it’s M-A-Z-U-R. It’s pronounced ‘Mazur’.

L:   And the name of the café?

I:   It’s Polka. That’s P-O-L-K-A.

L:   Thank you, Mr Mazur. Can I have your CRN?

I:   Erm, what is my CRN?

L:   It’s your customer reference number.

I:   Ah, yes, it’s 19-00-01-36-78.

L:   Thank you. How can I help you?

I:   I’d like to order some of your new takeaway boxes but I can’t see the prices in the online catalogue.

L:   I see. Do you have the product reference numbers?

I:   Yes, I have them here – TGB01, TGB02 and TGB03. How much are the three boxes?

L:   The TGB01 costs £2.50 for twenty-­five boxes. The TGB02 costs £3 for twenty boxes and the TGB03 costs £2 for ten.

I:   So that’s £2.50 for the small ones, £3 for medium and £2 for the large size.

L:   Yes, that’s right.

I:   What are the two colours?

L:   Natural and white.

I:   And how much does delivery cost?

L:   It´s free delivery for orders over £100. How many boxes do you need?

I:   400 of the white TGB01 boxes and 500 of the natural TGB02 boxes. Can you deliver by Monday 26th?

L:   I’m very sorry, we can’t. We don’t have any white boxes in stock. But we can send the natural ones by Monday.

I:   OK, I’d like to order those now, please.

L:   Certainly, I’ll put your order on the system.

I:   How much is that in total?

L:   The total cost is £115 including tax. Delivery is free of charge for this order. Can I help you with anything else?

I:   No, that’s ­ ne. Thank you for your help. Goodbye.

L:   You’re welcome. Goodbye.

1 speaking   2 order   3 have   4 much   5 delivery

6 many   7 deliver   8 sorry   9 put   10 much

Audioscript

1   Eco Boxes. Laura speaking. How can I help you?

2   I’d like to order some of your new takeaway boxes.

3   Do you have the product reference numbers?

4   How much are the three boxes?

5   How much does delivery cost?

6   How many boxes do you need?

7   Can you deliver by Monday 26th?

8   I’m very sorry, we can’t. We don’t have any in stock.

9   Certainly, I’ll put your order on the system.

10   How much is that in total?

1 Is there   2 there’s   3 Is there   4 there isn’t

5 Are there   6 there’s   7 Is there   8 there isn’t

Audioscript

1

A:   Is there any photocopy paper in the office?

B:   Yes, there’s some pink A4 paper. Here you are.

A:   No, I need white paper. Is there any white paper?

B:   Sorry! No, there isn’t. I’ll order some now.

2

C:   Three new employees start work today. Are there any desks and computer chairs for them?

D:   Yes, there’s some new furniture in the warehouse.

C:   Is there any office equipment for them?

D:   No, there isn’t. What exactly do they need?

C:   Three phones, three computers and a printer.

A   B

B

Customer name   Stella Rojas

Café or restaurant   Café Habana

CRN   43-98-24-88-65

Size   medium

Product reference number   ECOE14

Quantity   12 boxes

Delivery date   Thursday, 15th March

Delivery cost   free delivery

Total cost   £36.60

Audioscript

B = Ben   S = Stella

B:   Better Bio Cups. Ben speaking. How can I help you?

S:   Hello, I’m calling from Café Habana. My name is Stella Rojas.

B:   Sorry, can you spell your surname for me, please?

S:   Yes, it’s R-O-J-A-S. It’s pronounced ‘Rohas’.

B:   And the name of the café?

S:   It’s Café Habana. That’s H-A-B-A-N-A.

B:   Thank you, Ms Rojas. Can I have your CRN?

S:   My customer reference number?

B:   Yes, that’s right.

S:   OK, yes, um, my CRN is 43-98-24-88-65.

B:   Can you repeat that, please?

S:   Yes, of course. It’s 43-98-24-88-65.

B:   Thank you. How can I help you, Ms Rojas?

S:   I’d like to order some of your eco espresso cups.

B:   Yes, of course. Do you want to order the medium or the small?

S:   Oh, I’m not sure. Um, the medium, I think.

B:   Do you have the product reference number?

S:   OK, let me see. Yes, it’s here – it’s ECOE14. How much is a box of cups?

B:   The ECOE14 costs £3.25 for a box of 100 cups. But for orders of ten boxes or over, it’s £3.05 a box.

S:   So that’s three pounds and ­five pence if I order 1,000 cups.

B:   Yes, that’s right.

S:   And how much does delivery cost?

B:   It’s £6 for deliveries under ten boxes, but it’s free delivery for orders of ten boxes or over, of course. How many boxes do you need?

S:   Mm, I’d like to order twelve boxes – can you deliver by Wednesday?

B:   I’m very sorry, we don’t deliver on Wednesdays and Fridays. But we can deliver on Thursday. That’s Thursday the 15th of March.

S:   OK, I’d like to order those now, please.

B:   Certainly, I’ll put your order on the system.

S:   How much is that in total?

B:   That’s twelve boxes of the medium espresso, at £3.05 each. So the total cost is £36.60, including tax. Delivery is free of charge for this order. Can I help you with anything else? Do you need cappuccino cups? Or latte?

S:   No, only espresso cups this time. Thank you for your help. Goodbye.

B:   You’re welcome. Goodbye, Ms Rojas.

1 have   2 number   3 much   4 much, delivery

5 many   6 Can, anything

Audioscript

1   Can I have your CRN?

2   Do you have the product reference number?

3   How much is a box of cups?

4   And how much does delivery cost?

5   How many boxes do you need?

6   Can I help you with anything else?

1 What, do   2 How, there   3 many, need   4 time, come

5 Is, place   6 about, weekend

Audioscript

1   A:   What do you want the cleaners to do?

      B:   Clean the floors and empty the bins.

2   A:   How many meeting rooms are there?

      B:   There are three.

3   A:   How many days do you need a cleaner?

      B:   Three days a week.

4   A:   What time do you want the cleaner to come?

      B:   After we ­finish work.

5   A:   Is there a place for the cleaning equipment?

      B:   Yes, there is a cupboard in this office.

6   A:   How about coming at the weekend?

      B:   No, I’m sorry, we can’t.

A

1   Can the builders come at the weekend?

2   How many chefs are there?

3   How about coming before people arrive in the office?

4   Can the cleaners wash dishes?

5   How much time do the engineers need?

6   Do you provide equipment?

7   Does the price include materials?

8   When can your team start?

B   a 6   b 3   c 8   d 1   e 7   f 2   g 5   h 4

Audioscript

1   A:   Can the builders come at the weekend?

      B:   No, I’m sorry. They only work from Monday to Friday.

2   A:   How many chefs are there?

      B:   There are four in total.

3   A:   How about coming before people arrive in the office?

      B:   Yes, that’s ­ ne. We can come at 7 a.m.

4   A:   Can the cleaners wash the dishes?

      B:   Yes, they can.

5   A:   How much time do the engineers need?

      B:   They usually ­ x this problem in one or two hours.

6   A:   Do you provide equipment?

      B:   No, I’m sorry, we don’t.

7   A:   Does the price include materials?

      B:   Yes, it does. They are included in the price.

8   A:   When can your team start?

      B:   How about Monday next week?

1 Daily   2 53   3 23 G05   4 white   5 200   6 natural

7 0/zero   8 free (of charge)   9 800   10 15th June

Audioscript

M:   Good morning. Duncan’s Packaging. How can I help you?

F:   Good morning. I’d like to order some of your salad boxes.

M:   Of course. Can I have your name, please?

F:   Yes, it’s Anna Daily.

M:   Anna Daily. Can you spell your surname for me?

F:   D-A-I-L-Y.

M:   And what company do you work for, Ms Daily?

F:   Soups and Salads.

M:   Great. And, you’re a new customer.

F:   That’s right.

M:   What’s your address?

F:   It’s 53 Fountain Way.

M:   Is that in Poole?

F:   Yes, it is.

M:   And what’s the postcode for that address?

F:   It’s B-H-2-3  G-0-5.

M:   Great, and what boxes do you want?

F:   Well, we want the small boxes.

M:   Do you have the product reference number?

F:   Yes, it’s NH13. Small.

M:   And they come in red, green or white.

F:   Can I order the white ones?

M:   Yes, of course. How many boxes do you need?

F:   How much are the boxes?

M:   We sell them in packs of ten units and each pack costs £2.50.

F:   OK, I’ll have 200 of the small boxes.

M:   That’s 200 NH13 Small. Is that everything?

F:   No, I’d like to order the NH36 Medium, too, in natural colour.

M:   No problem. How many of the medium would you like?

F:   One hundred.

M:   OK, so that’s 100 of the NH36 Medium in natural colour. We also have that box in large now. I can send you a free pack.

F:   Really?

M:   Yes, it’s a new product.

F:   Thank you, but I don’t need any large boxes.

M:   OK, I’ll just put that on the system as zero. One moment.

F:   Thank you. We don’t have an account with you, but I think the delivery is free of charge.

M:   Yes, that’s right. All our customers get delivery free of charge on orders of 50 units or more.

F:   And how much is that in total?

M:   That’s 200 packs of the small at £2.50, that’s £500, and then 100 of the medium at £3. That’s 300. That’s £800 in total.

F:   Let me just write this down. £800.

M:   That’s right.

F:   Great. Can you deliver by the end of the day today?

M:   Let me check on our system. Um, we don’t have the medium boxes in stock, but we usually get new stock in the afternoon. I can send them tomorrow, and you can get them on the 15th of June. That’s the day after tomorrow.

F:   OK, the 15th of June is fine. Can you send me the order information by email?

M:   Yes, of course, I’ll send the email now.