1. Listen and write true (T) or false (F).
1 Mary thinks the thief should go to prison for five years.
2 The man thinks the new tennis teacher could be Italian.
3 The woman just bought some books.
4 The woman is buying a present for her father.
5 The Globe Theater is on Main Street.
6 The doctor says the man needs to get outside more.
Answer & Audioscript
1 T 2 F 3 T 4 F 5 F 6 T
Audioscript
1
Agnes: Did you see the news, Mary?
Mary: No, I didn't, Agnes. Why?
Agnes: It was about that man who robbed an old lady on our street. He was only given three months’ community service!
Mary: What? He should go to prison.
Agnes: Yes, for ten years!
Mary: Well, I'm not sure about that, but five years at least.
2
A: Have you seen the new tennis teacher at the club?
B: Yes, he's really cute.
A: Do you know where he’s from? (longingly) He could be Italian or Mexican with that nice dark hair.
B: Yes, but his name’s Stuart McDonald. That's not an Italian or Mexican name, is it?
A: No, he must be from Scotland!
3
A: Would you like me to carry your bag, grandma? It looks a bit heavy.
B: Yes, it is a bit. Thank you very much.
A: Wow, it is heavy, isn't it? What do you have in it? Cans of food? Bottles of wine?
B: No, I just went to the bookstore in town. They're having a sale, and all the books are on sale.
A: Really? How much are they selling them for?
B: The ones I bought were reduced from $15.99 to $7.50. So I bought six!
A: I think I'll go there later and buy some myself!
4
A: Excuse me. Do you have one of these green sweaters in a smaller size?
B: I think so. Just a moment ... Yes, here you go. I have a medium and a small.
A: Oh, great. I think the medium will fit.
B: Would you like to try it on? The fitting room’s over there.
A: Oh, no, it's not for me.
B: Is it for your father?
A: No, it’s for my boyfriend—for his birthday. I’ll take the medium, please. How much is it?
5
A: Excuse me. Is this the right way to the Globe Theater?
B: Not really, no. Go back down this road and turn right onto Oak Street.
A: Turn right?
B: Yes. Keep going until you get to Main Street. Turn left on Main Street and you'll see the theater on the right.
A: Main Street, turn left, on the right. Thanks so much.
B: You're welcome.
6
A: Why do I feel so tired all the time, Doctor?
B: How long have you felt like this?
A: Well, since I started my new job, I guess.
B: Do you sit in an office all day?
A: Yes, I do—in front of a computer!
B: That must be it then. Why don’t you go for a walk at lunchtime, get some fresh air?
A: That's a good idea—I think I’ll do that. Thank you, doctor.
2. Listen to the phone conversations and complete the notes.
1
Clarence Hotel Complaints Book
Name: Mr. 1__Brown__
Room Number: 2________
Problem: Breakfast eggs were 3________, and 4________ were cooked too much.
Action: Talk to the 5________
2
Portland Hotel Complaints Book
Name: Mrs. 6________ Peters
Room Number: 7________
Problem: 8________ in room 9________ sings loudly in the 10________.
Action: Talk to the 11________.
Answer & Audioscript
2
2 308 3 cold 4 sausages 5 chef
6 Julia 7 309 8 man 9 308
10 bath 11 manager
3
2 were taken 3 worked 4 make
5 to take 6 ’ll buy 7 haven’t eaten
8 to be 9 were having 10 is doing
11 to make
Audioscript
1
Tamsin: Good morning. Hotel reception. Tamsin speaking.
Mr. Brown: Hello. This is Mr. Brown, room 308.
Tamsin: Hello, Mr. Brown. How can I help you?
Mr. Brown: I'm afraid I have a complaint.
Tamsin: Oh, dear, I’m sorry to hear that. What's the problem, Mr. Brown?
Mr. Brown: Well, I ordered breakfast in my room this morning with coffee.
Tamsin: Was it late, sir?
Mr. Brown: No, no, it was on time. But the eggs were cold, and the sausages were cooked too much—they were almost black. I could hardly cut them!
Tamsin: I'm really sorry about that, sir. We have a new breakfast chef—that might be the reason. Should I send up another breakfast?
Mr. Brown: No, that won't be necessary. But please make sure it doesn't happen tomorrow.
Tamsin: Of course. I'll go and talk to the chef immediately. Don't worry, Mr. Brown, it won't happen again.
Mr. Brown: I hope not. This is totally unacceptable...
2
Stuart: Good...
Mrs. Peters: Good morning. This is Mrs. Julia Peters, room 309. I'd like to speak to the manager, please—right away!
Stuart: Ah, good morning, Mrs. Peters. This is Stuart in reception. I'm sorry, but the manager isn't here at the moment. Can I help?
Mrs. Peters: I hope so! I was woken up at 7 o’clock this morning by a terrible noise from room 308.
Stuart: A noise, m'am? Was the TV too loud?
Mrs. Peters: Well, I thought that it must be the TV—but then I went into the bathroom, and I could hear it more clearly. I realized it was a man having a bath next door—and singing at the top of his voice. The worst part was that he couldn’t sing at all—it was awful!
Stuart: I’m sorry …
Mrs. Peters: You really must do something about it—or I’ll have to move to another hotel!
Stuart: Don't worry, Mrs. Peters. I’ll speak to the manager as soon as he comes back. I'm sure he’ll look into it immediately.
Mrs. Peters: I’d like to talk to him myself … when will he be back?
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