Listening Exercises B1 – Shopping

Customer: a, c, d, f

Shop assistant: b, e, g, h

Transcript

a   A friend gave me this for my birthday, but I’d like to exchange it for something else.

b   Do you have the receipt?

c   I bought this shirt yesterday. It was a bargain, reduced from €65 to €20.

d   I think this DVD recorder is faulty. I can’t seem to record anything.

e   You can’t use a credit voucher to buy anything that’s in the sale.

f   How much is the extended warranty on this plasma TV?

g   We don’t give refunds, I’m afraid.

h   It isn’t under guarantee, so we can’t really help you.

a   A blouse

b   It shrank after only one wash.

c   She asks for her money back.

d   Because she thinks there is no fault with it. She thinks Maribel washed it incorrectly.

e   Maribel decides to make a complaint.

Purchased:          Last week

Receipt:               Yes

Problem:              Item has shrunk (only washed once).

Action taken:      No refund or credit voucher given.

Transcript

Assistant:     Next, please.

Maribel:     Hello. Yes, I’m afraid but there is a problem with this blouse. I bought it last week.

Assistant:     Right.

Maribel:     I washed it once and it’s shrunk.

Assistant:     I see. Did you follow the washing instructions?

Maribel:     Yes. I followed the instructions on the label.

Assistant:     It’s very unusual. This is the first problem we’ve had with a Ray Nichols blouse.

Maribel:     Well, I’d like my money back, please. Here’s the receipt.

Assistant:     We certainly can’t give you your money back, I’m afraid.

Maribel:     What?

Assistant:     We’ve never had any problems with this blouse shrinking in the past, and it’s very popular.

Maribel:     Well, what can you do about it?

Assistant:     Nothing. I’m sorry. I think it must be a fault with your washing machine. We can’t accept responsibility.

Maribel:     Well, I’m sorry, but that’s not good enough. I want to make a complaint.

a   False

b   True

c   True

d   False

e   True

f   True

Transcript

(Manager = South African)

Well, if the item is damaged or faulty, then as long as you bring it back in under two weeks, we’ll refund or exchange it straight away – whichever you want. You need a receipt, of course. Or we’ll repair it free of charge. If the problem is it’s an unwanted present or something, then as long as it’s less than two weeks after the purchase date, we will refund or exchange it. If it’s longer than that, then we’ll give you a credit voucher.

a   What size is the screen?

b   How long does the battery last?

c   Is this the latest model?

d   What’s the picture quality like?

e   How big is the memory?

f   Can I plug it into my TV?

A digital camcorder.

a 4   b 3   c 2   d 6   e 1   f 5

Transcript

1   That’s one of the best things about this model. It has a 30GB hard disk which can store up to 37 hours of video.

2   Yes, it’s just come out on the market.

3   You’ll get around three hours’ continuous use before you need to recharge.

4   It’s got a two and a half inch, colour LCD.

5   Yes. It’ll run your photos and video. You need to buy a special cable, though.

6   It’s fantastic. It’s got twelve mega pixels, so it’s really sharp and clear.

b   video

c   Six

d   Two-way

e   radio

f   3,000

g   keypad

h   Ten

Transcript

Yeah, we’ve got two great offers at the moment. The S340 – this one – is 4G, so it’s got really fast Internet. You know, while you surf, you can download video clips and stuff. It’s got a fantastic six mega pixel cameras as well … It’s on the front – here – so you get two-way video calling. Or we’ve also got this one … the 410i, which has a built-in MP3 player, and a radio, with stereo sound. You can store over 3,000 songs on it. It’s also got a full keypad, so it’s like a pocket PC. Oh, and it’s got a huge ten gigabyte hard drive as well.

1 a   2 a   3 b   4 a   5 a

a   pay

b   best price

c   do

d   for cash

e   I’ll give

Transcript

(Pierre = French)

Pierre:     This vase is great. How much is it?

Stallholder:     That’s thirty-five pound to you, mate.

Pierre:     Oh, it’s a bit more than I wanted to pay. Is that your best price?

Stallholder:     Well, I suppose I can knock a fiver off. Let’s say thirty pound, then. How’s that?

Pierre:     It’s very old and there’s a crack in it. Can’t you do any better?

Stallholder:     No. It’s a bargain, I promise you.

Pierre:     OK. How much for cash?

Stallholder:     That is a cash price!

Pierre:     Well, I’ll give you £20 for it.

Stallholder:     Oh, all right. It’s a deal.