Listening Exercises B1 – Messages

Change some arrangements

b   0207-772994 (office)

c   Meet in his office in Building 3 (not the main building) at 4pm (not 2pm). Call before 1.30 pm to confirm.

Transcript

Kieran:     Hello. This is Kieran Donnelly speaking.

Kenji:     Oh, er, hello. Is James Green there?

Kieran:     No. I’m afraid he’s out of the office right now. I’m his personal assistant. Would you like to leave a message?

Kenji:     Er, yes, thanks. I was supposed to meet him at two o’clock this afternoon, but something has come up. I wonder if we can rearrange it to 4 pm instead, and maybe meet here in my office, that’s in Building 3, rather than in the main building?

Kieran:     OK, so … meet in your office in Building 3, not the main building, at four o’clock, not two. Got it.

Kenji:     Thanks.

Kieran:     OK. I’ll make sure he gets that. What’s your name, please?

Kenji:     Kenji Fujita. That’s K-E-N-J-I Fujita, F-U-J-I-T-A.

Kieran:     OK. And does he know what number to contact you on if there’s a problem?

Kenji:     He’s only got my cell phone number. My office number is 0207 772994. That’s direct

Kieran:     Sorry, what was that last part again, please?

Kenji:     772994. Oh, and can you please to ask him to call be before one thirty to confirm? I’ll be in a meeting after that.

Kieran:     Will do.

Kenji:     OK. Thanks very much.

Kieran:     You’re welcome. Thanks for your call.

b   the marketing strategy report

c   valued customers

d   ordered from the company

e   average age

f   last summer’s TV campaign

g   net income

h   the cost

Transcript

Kieran:     Hello. This is Kieran Donnelly speaking. How may I help you?

Hilda:     Hello. This is Hilda Birghard calling. Can I speak to James Green, please?

Kieran:     I’m afraid Mr Green is out of the office right now.

Hilda:     Would you mind taking a message?

Kieran:     Not at all.

Hilda:     Can you tell him that the report he asked for on next year’s marketing strategy it is almost ready, but we have a couple of queries we need answering first.

Kieran:     OK, so … queries for the marketing strategy report. Sorry, I didn’t get your name.

Hilda:     Hilda Brighard. B-I-R-G-H-A-R-D.

Kieran:     Thank you. So, there are two queries, you say?

Hilda:     Yes, the first is what percentage of his clients are what we call ‘valued customers’ … that means they have ordered from the company before, and what is their average age? Have you got that?

Kieran:     Yes, OK. Got it. And the second?

Hilda:     How many sales resulted from last summer’s television campaign, and what was the net income compared to the cost?

Kieran:     Sorry, what was that last bit again?

Hilda:     What was the net income compared to the cost? Does that make sense?

Kieran:     Fine. I’ll make sure he gets this when he gets in. It should be mid-afternoon sometime.

Hilda:     OK, that’s great. Thanks very much.

a   leave a message

b   appreciate it

c   make sense

d   take a message

e   who’s calling

f   got that

g   Who is this

h   Would you mind

i   appreciate your help

j   get your name

k   repeat that back

to ask to leave a message: a, d, h

to thank the person taking the message: b, i

to check the person has understood you correctly: c, f, k

e, g, j

Transcript

a   Could I leave a message, please?

b   Thanks a lot. I appreciate it.

c   Does that make sense?

d   Do you think you could take a message?

e   Can I ask who’s calling?

f   Have you got that?

g   Who is this, please?

h   Would you mind taking a message?

i   I appreciate your help. Thank you.

j   Sorry. I didn’t get your name.

k   Could you repeat that back?