Exercise 1
A. Listen to Jane, Katie and Mark. What is each person’s job? What do they do every day?
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Designer HR Manager Purchaser Production Manger Sales Manager |
Jane – Sales Manager – go to meetings, …
Answer & Audioscript
Jane - Sales Manager - go to meetings, visit clients
Katie - HR Manager - send and read emails, make phone calls
Mark – Purchaser - visit suppliers, write reports
Audioscript
Jane: As a Sales Manager, I go to a lot of meetings. I have seven or eight meetings a week. I normally visit clients three or four times a week, so I have a meeting first to prepare for the visits and then I go to the meetings with the clients.
Katie: I’m an HR Manager for a large company. Because we have over twenty offices, my job is all about email. I send about fifty a day and read hundreds. I also make a lot of phone calls, probably twenty or thirty a day. The good thing is I talk to a lot of people and I like that.
Mark: I work in purchasing. I visit suppliers in my job. After each visit, I write a report about the supplier. In my report I explain if they meet our product specifications. I visit three or four suppliers a month and write a report for each one.
B. Match 1-8 with a-h. Then listen and check.
1 Can we arrange a meeting with the client next week?
2 Did you talk to Chris?
3 What did you talk about in the meeting?
4 Sorry, but I need to cancel the meeting today.
5 How many different models do you have?
6 Can we postpone the meeting until next week?
7 What is the best thing about your products?
8 Do you know the date of the product launch?
a No, I didn’t. I need to speak to him tomorrow.
b We checked the product specifications.
c I think it’s the 22nd of May.
d We have twenty-five models in our product range.
e We have very high product quality.
f OK. I’ll email Sandra and tell her.
g Sure. I’m free on Wednesday.
h Yes. Can we have it on Monday?
Answer & Audioscript
1 g 2 a 3 b 4 f 5 d 6 h 7 e 8 c
Audioscript
1
A: Can we arrange a meeting with the client next week?
B: Sure. I’m free on Wednesday.
2
A: Did you talk to Chris?
B: No, I didn’t. I need to speak to him tomorrow.
3
A: What did you talk about in the meeting?
B: We checked the product specifications.
4
A: Sorry, but I need to cancel the meeting today.
B: OK. I’ll email Sandra and tell her.
5
A: How many different models do you have?
B: We have twenty-five models in our product range.
6
A: Can we postpone the meeting until next week?
B: Yes. Can we have it on Monday?
7
A: What is the best thing about your products?
B: We have very high product quality.
8
A: Do you know the date of the product launch?
B: I think it’s the 22nd of May.
Exercise 2
A. Listen to three phone calls. Who does each caller want to have a meeting with?
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Who wants to have a meeting with … |
Phone call 1 |
Phone call 2 |
Phone call 3 |
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a customer? |
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a colleague? |
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a supplier? |
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B. Listen to the phone calls again. Choose the correct option.
Phone call 1
1 The caller is calling to ……… .
a arrange a meeting
b postpone a meeting
c cancel a meeting
2 The meeting is about ……… .
a a product launch
b new product specifications
c the price of a new product
3 The meeting is ……… .
a this afternoon
b tomorrow morning
c tomorrow afternoon
Phone call 2
4 The caller is calling to ……… .
a arrange a meeting
b postpone a meeting
c cancel a meeting
5 The meeting is about ……… .
a product prices
b the company’s product range
c the product quality
6 The meeting is at ……… .
a 2 p.m. on the 18th
b 3 p.m. on the 18th
c 2 p.m. on the 19th
Phone call 3
7 The caller is calling to ……… .
a arrange a meeting
b postpone a meeting
c cancel a meeting
8 The meeting is about ……… .
a a new order
b a reorder
c a return
9 The meeting is in the ……… .
a morning on the 15th
b afternoon on the 18th
c morning on the 19th
Answer & Audioscript
A
Phone call 1 is to a colleague.
Phone call 2 is to a customer.
Phone call 3 is to a supplier.
B
1 a 2 b 3 b 4 a 5 b 6 a 7 b 8 b 9 c
Audioscript
1
P = Paulo Gonzalez B = Bill Smith
P: Good morning. Production. Paulo Gonzalez speaking.
B: Hi, Paulo. It’s Bill.
P: Hi, Bill. How are you?
B: Good thanks. Listen, we have the specifications for the new product ready. Can we arrange a meeting to talk about them?
P: That’s great news. Yes. I can do this afternoon.
B: Oh, I can’t do this afternoon. I have a meeting with a supplier. Are you free tomorrow morning?
P: Let me just check. Yes, I’m free from 9 to 10.30.
B: That’s great. Let’s meet then. I’ll come to your office.
P: Great. See you then. Bye.
B: Bye.
2
S = Sandra Morelo B = Bill Smith
S: Good afternoon. P.B. Turner. How can I help you?
B: Hello, could I speak to Sandra Morelo, please?
S: Speaking.
B: Hello, Sandra, this is Bill from JTSQ manufacturing.
S: Oh, hello.
B: You sent us an email asking for information about our product range.
S: That’s right.
B: I’m calling to arrange a meeting. I’d like to visit you and talk about our range. We could also talk about your needs. Are you free on the 18th?
S: Let me just check. Yes, I’m free on Monday the 18th at 2 p.m. Does that work for you?
B: Yes, I’m available then. I’ll see you on the 18th.
S: I’ll look forward to it. Bye.
B: Bye.
3
B = Bill Smith N = Noriko Yoshiwa
B: Hello. JTSQ Manufacturing.
N: Good morning. Could I speak to Bill Smith, please?
B: This is Bill.
N: Hello, Bill. It’s Noriko Yoshiwa at Moti Nero here.
B: Hello, Noriko. How are you?
N: I’m good thanks. Listen. I’m afraid I need to postpone our meeting on the 15th to talk about our supply reorder. I have another appointment and I can’t come to the meeting.
B: OK, that’s not a problem. I’m free in the morning on Monday the 18th.
N: Oh no, I’m not available on the 18th. Are you free on the 19th?
B: I’m available in the morning but I’m busy in the afternoon.
N: OK. Can we do 9 to 11 a.m. on the 19th?
B: Yes, that’s ne. I’ll see you then.
N: Great. Thanks. Bye.
B: Bye.
Exercise 3
A. Complete the dialogue with the phrases in the box. Then listen and check.
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can't do free on I’m busy just check see you we arrange we do you free |
A: Hello. Travelli. Marco Travelli speaking.
B: Hi, Marco. This is Dianne Grant at Malladi Tech here.
A: Hello, Dianne. How are you?
B: I’m good, thanks. Listen, we have a new product range. Can (1)……………… a meeting to talk about it?
A: Yes. That would be great.
B: Great. Are (2)……………… on Monday?
A: Let me (3)……………… . Sorry, (4)……………… on Monday. I’m (5)……………… Tuesday morning.
B: Oh. I (6)……………… Tuesday. Can (7)……………… Wednesday morning?
A: Yes, that’s ne. I’ll (8)……………… then.
B: Great, see you on Wednesday. Bye.
A: Bye.
Answer & Audioscript
1 we arrange 2 you free 3 just check 4 I’m busy
5 free on 6 can’t do 7 we do 8 see you
Audioscript
A: Hello. Travelli. Marco Travelli speaking.
B: Hi, Marco. This is Dianne Grant at Malladi Tech here.
A: Hello, Dianne. How are you?
B: I’m good, thanks. Listen, we have a new product range. Can we arrange a meeting to talk about it?
A: Yes. That would be great.
B: Great. Are you free on Monday?
A: Let me just check. Sorry, I’m busy on Monday. I’m free on Tuesday morning.
B: Oh. I can’t do Tuesday. Can we do Wednesday morning?
A: Yes, that’s ne. I’ll see you then.
B: Great, see you on Wednesday. Bye.
A: Bye.
B. Put the sentences in the correct order. Then listen and check.
Conversation 1
a OK. Found it. Thanks. ……
b Oh … it’s in the ‘product descriptions’ folder. ……
c Sorry, Paul, can I ask a favour? …1…
d Sure, Tony. How can I help? ……
e I can’t find the presentation we’re working on. Where did you save it? ……
Conversation 2
a OK, thanks. ……
b I’m looking for Viktor Dorret’s contact details. Do you have them? ……
c Monika, do you have a minute? ……
d Just a minute. Here they are. I’ll email them to you. ……
e Yes, sure. How can I help? ……
Answer & Audioscript
Conversation 1
1c, 2d, 3e, 4b, 5a
Conversation 2
1c, 2e, 3b, 4d, 5a
Audioscript
Conversation 1
A: Sorry, Paul, can I ask a favour?
B: Sure, Tony. How can I help?
A: I can’t find the presentation we’re working on. Where did you save it?
B: Oh … it’s in the ‘product descriptions’ folder.
A: OK. Found it. Thanks.
Conversation 2
A: Monika, do you have a minute?
B: Yes, sure. How can I help?
A: I’m looking for Viktor Dorret’s contact details. Do you have them?
B: Just a minute. Here they are. I’ll email them to you.
A: OK, thanks.
C. Listen and complete the dialogue.
Yumiko: Hi, Martin. Do you need something?
Martin: Hi, Yumiko. Yes, could I ask a (1)…………….?
Yumiko: Go on.
Martin: My daughter is not well and I need to pick her up from school. (2)……………. I leave early?
Yumiko: (3)……………. you work from home?
Martin: Yes. I think I can.
Yumiko: (4)……………. . That’s OK. I (5)……………. see you tomorrow. I hope your daughter feels better.
Martin: Thanks, Yumiko. I’m sure she will.
Answer & Audioscript
1 favour 2 Could 3 Can 4 Fine 5 ’ll
Audioscript
Y = Yumiko M = Martin
Y: Hi, Martin. Do you need something?
M: Hi, Yumiko. Yes, could I ask a favour?
Y: Go on.
M: My daughter is not well and I need to pick her up from school. Could I leave early?
Y: Can you work from home?
M: Yes. I think I can.
Y: Fine. That’s OK. I’ll see you tomorrow. I hope your daughter feels better.
M: Thanks, Yumiko. I’m sure she will.
Exercise 4
A. Listen. Tick (✓) the reason for the phone call.
◻ to arrange a meeting
◻ to postpone a meeting
◻ to prepare for a meeting
B. Listen again. Are the sentences true (T) or false (F)?
1 Otto is meeting a supplier tomorrow.
2 Otto asks to meet on Friday.
3 Amy is free on Friday.
4 Amy is working from home on Monday.
5 Amy is busy on Tuesday morning.
6 Otto and Amy are both free on Tuesday afternoon.
C. Complete the conversation with the missing words. Then listen again and check.
Amy: Hello?
Otto: Hi Amy. It‘s Otto. Listen, I (1)…………… …………… our meeting tomorrow. I‘m visiting a (2)…………… . Are you (3)…………… on Friday?
Amy: Let me just check. No, sorry. (4)…………… …………… on Friday and I‘m (5)…………… …………… on Monday.
Otto: Okay. Are you free on Tuesday morning?
Amy: No, I (6)…………… …………… Tuesday morning. I‘m free in the afternoon.
Otto: Yes, can we do Tuesday afternoon? What time?
Amy: 2 p.m.?
Otto: Yes, that‘s great. I‘ll see you then.
Answer & Audioscript
A to postpone a meeting
B 1 F 2 T 3 F 4 F 5 T 6 T
C
1 can‘t make 2 client 3 free 4 I‘m busy
5 not working 6 can‘t do
Audioscript
Amy = A O = Otto
A: Hello?
O: Hi Amy. It‘s Otto. Listen, I can‘t make our meeting tomorrow. I‘m visiting a client. Are you free on Friday?
A: Let me just check. No, sorry. I‘m busy on Friday and I‘m not working on Monday.
O: Okay. Are you free on Tuesday morning?
A: No, I can‘t do Tuesday morning. I‘m free in the afternoon.
O: Yes, can we do Tuesday afternoon? What time?
A: 2 p.m.?
O: Yes, that‘s great. I‘ll see you then.
Exercise 5
A. Complete the conversations with the words in the box. Then listen and check.
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afraid I can’t could ask too busy I’m working on some help please |
1 A: Do you need ……………….?
B: Yes, ………………. .
2 A: Could I ask for some help?
B: I‘m ………………. help you because ………………. a report.
3 A: Could you help me?
B: Sorry, I‘m ………………. . You ………………. Ian.
Answer & Audioscript
1 some help 2 please 3 afraid I can‘t
4 I‘m working on 5 too busy 6 could ask
Audioscript
1 A: Do you need some help?
B: Yes, please.
2 A: Could I ask for some help?
B: I‘m afraid I can‘t help you because I‘m working on a report.
3 A: Could you help me?
B: Sorry, I‘m too busy. You could ask Ian.
Test
1. Listen to three phone calls between Adam and his colleagues. Decide if the sentences are true (T) or false (F).
Conversation 1
0 Adam is postponing a meeting with Sam. …T…
1 Adam and Sam arrange the meeting for Tuesday afternoon.
Conversation 2
2 Adam is arranging a meeting with Kamlesh.
3 Adam is free on Wednesday.
Conversation 3
4 The meeting is at 10 a.m. on the 16th.
5 Adam wants to change the time of the meeting.
Answer & Audioscript
1 T 2 T 3 T 4 T
5 F – He’s cancelling the meeting.
Audioscript
Conversation 1
S = Sam, A = Adam
S: Hello?
A: Hi, Sam. It’s Adam.
S: Hi, Adam. How can I help?
A: Well, it’s about our meeting this afternoon.
S: Oh yes, at one o’clock.
A: Yes. I’m sorry, can we postpone the meeting until next week?
S: Oh, OK. Yes, that’s fine.
A: Are you free on Tuesday afternoon?
S: Yes, I am. Can you do 1 p.m.?
A: Perfect. I’ll see you then.
Conversation 2
K = Kamlesh, A = Adam
K: Hello?
A: Hi, Kamlesh. This is Adam Kowalski. Can we arrange a meeting next week to talk about your new order?
K: Yes, of course. Can you come to our office?
A: Yes, I can. Are you free on Tuesday?
K: No. I’m travelling on Tuesday. I’m free on Wednesday.
A: Yes, that’s fine. I’ll see you on Wednesday.
Conversation 3
L = Leila, A = Adam
L: Hello?
A: Hi, Leila. It’s Adam. Do you know the date of our team meeting this month?
L: Yes, it’s on the 16th.
A: And what time is it?
L: It’s at ten o’clock.
A: I’m sorry, but I need to cancel that meeting this month.
L: Oh OK.
A: Can you email the team?
L: Yes. I’ll let them know.
2. Listen and complete the messages with one word that you hear.
1
Dan called to (0) postpone his meeting. He will (1)…………….. to arrange a new meeting.
2
Dahlia isn’t (2)…………….. in the office today. Can you email her about meeting on (3)……………..?
3
Aya Davis called. She has the (4)…………….. . She will read them. She wants to (5)…………….. today’s meeting.
Answer & Audioscript
1 email 2 working 3 Thursday 4 contracts 5 cancel
Audioscript
1
Dan: Hi, it’s Dan. I’m calling about our meeting next week. I need to postpone it because I didn’t finish the tests on the new product. I will email you to arrange a new meeting. Thanks.
2
Dahlia: Hi Robin. It’s Dahlia. Thanks for your call. I’m not working in the office today. I want to talk about the payments for the computer system. Can we meet on Thursday? Please email me and let me know.
3
Aya: Hello, this is Aya Davis from Davis Legal. The new contracts are with me. I want to check them before we send them to the client. But I’m not free for our meeting at 2 o’clock today. I’m sorry, I’m afraid I need to cancel it. Speak to you soon.
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