Exercise 1
What is the correct name of the hotel guest? Circle the correct answer.
1. a. Mary Carter
b. Maria Carter
2. a. Suzanna Smith
b. Susan Smith
3. a. Harry Wilson
b. Harvey Wilson
4. a. Joseph Abrams
b. Joseph Abramson
5. a. Louis Jackson
b. Louise Jackson
6. a. Marlene Cruise
b. Marley Cruise
Answer & Transcript
1.
A: My name is Maria Carter and I have a reservation.
B: Is that M-A-R-Y C-A-R-T-E-R?
A: No, Maria. M-A-R-I-A.
B: Oh, right. Here it is. Two nights, right?
A: That’s right.
2.
A: Can I have your name, please?
B: Smith. Suzanna Smith.
A: Is that S-U-S-A-N?
B: No, S-U-Z-A-N-N-A.
A: Sorry, Ms. Smith. I don’t see anything here. And the hotel is full tonight.
B: What?
3.
A: Mr. Wilson?
B: That’s right. Harry Wilson.
A: Is that H-A-R-V-E-Y?
B: No, H-A-R-R-Y. They call me Dirty Harry!
A: Oh.
4.
A: My name’s Abramson. A-B-R-A-M-S-O-N. Do you have a reservation for me?
B: Hmm… just a minute. First name Joseph?
A: That’s right. Joseph.
B: Ah, yes. Here it is.
5.
A: My name’s Louis Jackson.
B: Is that L-O-U-I-S-E?
A: No, that’s a girl’s name.
B: Oh, sorry.
A: It’s L-O-U-I-S.
B: Of course.
6.
A: Can I have your name, please?
B: Cruise. C-R-U-I-S-E.
A: And your first name?
B: Marley. That’s M-A-R-L-E-Y.
A: That’s an unusual name.
B: Yes, it is. I hate it!
Exercise 2
Task 1
Cindy’s father is taking phone messages for her. Listen and complete the forms.
1.
HERE’S WHO CALLED
Name: …………….
Telephone: ………………
Here’s the message:
◻ Please call.
◻ He/She will call you.
2.
HERE’S WHO CALLED
Name: …………….
Telephone: ………………
Here’s the message:
◻ Please call.
◻ He/She will call you.
HERE’S WHO CALLED
Name: …………….
Telephone: ………………
Here’s the message:
◻ Please call.
◻ He/She will call you.
4.
HERE’S WHO CALLED
Name: …………….
Telephone: ………………
Here’s the message:
◻ Please call.
◻ He/She will call you.
Task 2
Listen again. Circle the correct answer.
1. Bob knows Cindy from …………….
a. work
b. school
c. home
2. ………….. is the person who answers the phone.
a. Tom
b. Cindy
c. Nancy
3. Cindy can’t take the call because she is …………….
a. busy
b. asleep
c. not home
4. The caller is Cindy’s …………….
a. boss
b. teacher
c. friend
Answer & Transcript
1.
A: Hello.
B: Hello. Can I speak to Cindy, please?
A: Sorry. She’s not in. Can I take a message?
B: Yes, this is Bob from school. Bob Jackson.
A: Can you spell your last name?
B: J-A-C-K-S-O-N.
A: Okay. And what’s your telephone number, Bob?
B: 691-3839.
A: Okay. Do you want Cindy to call you?
B: Yes, please.
A: Fine. I’ll give her the message.
2.
A: Hello. Tom Waite speaking.
B: Hello. Can I speak to Cindy, please?
A: Sorry. She’s not here.
B: Can I leave a message?
A: Yes, of course.
B: Thanks. This is Nancy. My number is 391-8246. Please ask Cindy to call me.
A: Okay. I’ll ask her to call you as soon as she gets back.
B: Thank you.
3.
A: Hello. This is Cindy’s house. But Cindy’s not home.
B: Oh, I see. Can I leave a message, please?
A: Yes, I’m ready.
B: Thanks. This is Brian calling. Brian Kennedy.
A: Is that B-R-I-A-N K-E-N-N-E-D-Y?
B: Yes, and my number is 271-8914.
A: 271-8914. Okay. And will you call again later?
B: Yes, I will.
4.
A: Oh no, not another one. Hello.
B: Hello. Is Cindy there?
A: She’s not here. Who’s this?
B: Um. This is her teacher, Miss Wilson.
A: Oh, Miss Wilson. Yes, of course. Do you want to leave your number?
B: It’s okay. I’ll call back.
Exercise 3
Task 1
We usually use a title (Ms., Mr., Miss, Dr., Professor) with a last name, but not with a first name, in formal greetings.
|
Correct |
Incorrect |
|
Formal: Good morning, Ms. Smith. Informal: Good morning, Mary |
X Good morning, Ms. Mary. X Good morning, Smith. |
Listen. Are the woman’s greetings formal or informal? Check the correct answer.
| Formal | Informal | |
|
1. 2. 3. 4. 5. 6. 7. 8. |
◻ ◻ ◻ ◻ ◻ ◻ ◻ ◻ |
◻ ◻ ◻ ◻ ◻ ◻ ◻ ◻ |
Task 2
Listen again. Circle the correct answer.
1. a. Damien
b. David
2. a. Jackson
b. Johnson
3. a. Rob
b. Bob
4. a. Michelle
b. Marcia
5. a. Smith
b. Schmidt
6. a. James
b. John
7. a. Abrams
b. Abraham
8. a. Steinway
b. Steinberg
Answer & Transcript
1.
A: I’d like you to meet my friend, David Wilson.
B: Hi, David. Nice to meet you.
2.
A: Hi, let me introduce you. This is your new boss, Susan Jackson.
B: Good morning, Ms. Jackson.
3.
A: Hello?
B: Hello. This is Bob Cruise calling.
A: Good evening, Bob. How are you?
4.
A: Hello? Do you remember me? I’m Michelle Bolton.
B: Hi, Michelle. How’s everything?
5.
A: Good afternoon. I’m Charles Smith. I have an appointment at two o’clock.
B: Hello, Mr. Smith. Nice to see you again.
6.
A: Good afternoon, I’m John Carter, your new student.
B: Hello, John.
7.
A: Hello?
B: Hi. This is Brian Abrams. I’m returning your call.
A: Hi, Professor Abrams. Thanks for calling. Did you get my homework assignment?
8.
A: Let me introduce you. This is your grandmother’s doctor, Ruth Steinberg.
B: Hello, Dr. Steinberg. I’m glad to meet you. I’ve heard great things about you.
Exercise 4
Linda is listening to messages on her voicemail. Who is speaking? Listen and circle the correct name.
1 a. Mike Smith
b. Matt Smith
c. Mark Smith
2 a. Jane Denton
b. Jane Dennison
c. Jane Dennis
3 a. Helena Williams
b. Elena Williams
c. Helen Williams
4 a. Kate Andrews
b. Kate Gundersen
c. Kate Anderson
5 a. John Jones
b. Tim Jones
c. Tom Jones
Answer & Transcript
1 a 2 b 3 a 4 c 5 b
Transcript
1. Linda, this is Mike Smith. That’s Mike Smith, M-I-K-E. I’m returning your call.
2. Hello, Linda. This is Jane Dennison calling from the bookstore. That’s D-E-N-N-I-S-O-N. The book you ordered is here.
3. Hi. My name is Helena Williams. That’s Helena, H-E-L-E-N-A. I’m calling about your ad in the newspaper.
4. Hi, Linda. My name is Kate Anderson. That’s A-N-D-E-R-S-O-N. You don’t know me, but my neighbor told me you play tennis. Want to play sometime?
5. Linda, hi. It’s your neighbor, Tim Jones. That’s Tim, T-I-M. I’ve lost my dog! If you see him, can you call me?
Exercise 5
Listen to the phone conversations and complete the message pads.
1.
HERE’S WHO CALLED
Message for: James
……………………………………. called.
Phone number: ………………………..
◻ Please call.
◻ He/She will call you.
2.
HERE’S WHO CALLED
Message for: Mary
……………………………………. called.
Phone number: ………………………..
◻ Please call.
◻ He/She will call you.
Answer & Transcript
1. Don called
Phone number: 698-8319
Please call.
2. Kathy called.
Phone number: 477-3316
He/She will call you.
Transcript
1.
A: Hello?
B: Hi. Can I speak to James, please?
A: Sorry. He’s not in. Can I take a message?
B: Yes, please ask him to call Don.
A: Did you say “Tom”?
B: No, it’s Don. D-O-N.
A: D-O-N. Got it. And what’s your phone number?
B: It’s 698-8319.
A: 698-8319. I’ll tell him to call you.
2.
A: Hello?
B: Hi. Is Mary there?
A: Sorry, she’s not home now.
B: Oh. Can you tell her Kathy called?
A: Sure, Kathy. Is that Kathy with a “k”?
B: Right. K-A-T-H-Y.
A: K-A-T-H-Y. Okay, Now, what’s your phone number?
B: It’s 477-3316
A: 477-3316. And should she call you back?
B: No, that’s okay. I’ll call again later.
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