Listening Exercises A1 – Good and services

The callers mention: desks, photocopiers, printer cartridges, envelopes, and computers.

The company does not sell photocopiers or computers.

Transcript

a  

Assistant:   Hello?

Customer:   Hello. Do you sell office furniture?

Assistant:   Yes, we do.

Customer:   I’m looking for a desk.

Assistant:   Oh, we have a wide range of desks.

Customer:   Great. Can you send me a catalogue so I can have a look?

b  

Assistant:   Hello, Hadley Office Supplies?

Customer:   Hi. Er, do you sell photocopiers?

Assistant:   No, I’m afraid we don’t.

Customer:   Oh, OK. Thanks.

c  

Assistant:   Hello?

Customer:   Hi. Do you have any printer cartridges?

Assistant:   Yes, we do. We sell all the main brands.

Customer:   OK, thanks. I’ll come in.

Assistant:   All right. Bye.

Customer:   Bye.

d  

Assistant:   Hello, can I help you?

Customer:   Hi. I’m looking for some large A3 size envelopes. Do you have any?

Assistant:   Yes, we do.

e

Assistant:   Hello?

Customer:   Hello. Do you sell computers?

Assistant:   No, I’m afraid we don’t. Sorry.

Customer:   That’s OK. Bye.

a   repair      b   discount      c   charge      d   special      e   deliver

Transcript

(d = American)

a   Oh, hello. Yes, er … Do you repair computers?

b   The price is a bit high. Can you give me a discount?

c   Oh, and one more thing. Do you charge for delivery?

d   It’s very urgent so could you send it by special delivery, please?

e   I need it quite soon. When can you deliver?

1 c   2 e   3 d   4 a   5 b

Transcripts

(Speaker = Indian)

1   It’s free if you live locally, otherwise we charge £20.

2   The next delivery will go out on Friday. Is that OK?

3   Yes, of course. It’ll be £15 extra, though.

4   Yes, we do. Bring it in hand we’ll take a look at it.

5   I’m sorry. That’s the best price we can offer you.

large desk            Quantity: 2         Catalogue no: 3743         Price: £175

Executive chair   Quantity: 1        Catalogue no: 984a         Price: £78

Total: 502.90 (incl. VAT)

Transcript

(Nihar = Indian)

Assistant:   Hello, Hadley Office Supplies.

Nihar:   Hello. I’d like to order some office furniture, please?

Assistant:   OK. Do you have an account with us?

Nihar:   Yes. ABS Printers.

Assistant:   Let me see … ABS Printers. Yes, that’s fine. Erm, what items did you want to order?

Nihar:   Two large desks. I think the catalogue number is 3743.

Assistant:   3743 … large desk … That’s right. They’re £175 each. Two of those, you say?

Nihar:   Yes. Thanks.

Assistant:   Anything else?

Nihar:   Yes, a chair. It’s number 984a.

Assistant:   Just a moment … 984a … Ah yes. One executive chair, £78?

Nihar:   That’s right.

Assistant:   OK. That’s ordered for you. Is that everything?

Nihar:   Yes, that’s it.

Assistant:   OK. So that will be £502.90, including VAT.

Nihar:   Could you deliver on Friday?

Assistant:   Yes, no problem.

Nihar:   Great. Thanks a lot.

Emily buys the T150 (the bigger printer, on the left)

T150: Advantage: cheaper            Disadvantage: very big

X80: Advantage: quicker               Disadvantage: the wrong colour

Transcript

(Emily and Tom = from New Zealand)

Emily:   So, which one do you think is better, Tom?

Tom:   Well, the T150’s cheaper …

Emily:   Yes, but it’s very big.

Tom:   And the X80’s quicker, isn’t it?

Emily:   Hmm. That’s true. But it’s the wrong colour. I don’t like black.

Tom:   So, which do you want to buy? Come on. Make your mind up!

Emily:   OK. I think I’ll get the T150.