Getting Ready

Match each activity on the left with the correct place on the right. Compare answers with a partner.

1   freshen up after a flight ……

2   board a flight ……

3   meet a friend arriving on a flight ……

4   ger flight information ……

5   change money ……

6   pick up suitcases after a flight ……

7   buy a magazine ……

8   take a bus to a different terminal ……

a   arrivals area

b   baggage claim area

c   newsstand

d   restroom

e   shuttle bus stop

f   departure gate

g   currency exchange

h   arrival and departure board

Answer

1 d   2 f   3 a   4 h   5 g   6 b   7 c   8 e

Listening 1

Where do these people want to go? Listen and check (✓) the correct picture.

Answer & Transcript

1 b   2 a   3 a   4 b

Transcript

1

A:   Could you tell me where departure gate 5 is, please?

B:   Yes, just take the escalator up to the next level and turn right. All the gates are upstairs.

A:   Thanks.

2

A:   Excuse me. Where’s the baggage claim area?

B:   It’s downstairs. Take the escalator over there, near the currency exchange. Go down to level 1. You can get your bags there.

3

A:   Where are the restrooms, please?

B:   Just go straight. They’re on the left. Just across from the check-in counters.

A:   Thanks. Oh, dear. I think I’d better hurry. I need to change this baby right away.

4

A:   Excuse me. How can I get a shuttle bus to the parking lot area for terminal B?

B:   Buses and taxis are on the next level. Just go up those stairs over there and turn right. The shuttle comes every five minutes.

Listening 2

Task 1

What are these people talking about? Listen and circle the correct answer.

1   a   directions

     b   flight insurance

     c   flight information

2   a   ticketing information

     b   a flight departure time

     c   a flight arrival time

3   a   transportation to the hotel

     b   hotel prices

     c   car rentals

4   a   customs and immigration

     b   shopping

     c   ATM machines

Answer

 1 a   2 c   3 a   4 b

Task 2

Listen again. Are these statements true or false? Check (✓) the correct answer.

 

True

False

1   a   He needs to find Terminal B.

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     b   The bus leaves in twenty minutes.

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     c   He doesn’t need to buy a ticket.

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2   a   The clerk doesn’t help the man.

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     b   The flight arrival time will appear later.

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     c   The man should check the monitor in 50 minutes.

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3   a   There are maps on Level 1.

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     b   She plans to drive to the hotel.

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     c   The hotel is near the airport.

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4   a   There aren’t a lot of stores to choose from.

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     b   She doesn’t have to go through customs and immigration first.

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     c   She can’t use credit cards.

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Answer & Transcript

1   True, False, True

2   False, True, False

3   True, False, True

4   True, False, False

Transcript

1

A:   Excuse me. This is terminal A, isn’t it?

B:   That’s right.

A:   Can you tell me how to get from here to terminal B?

B:   Yes, go out the main entrance and turn right. Go over the foot bridge to the baggage claim and wait there for the bus to terminal B. There’s one every five minutes.

A:   Do I need to buy a ticket?

B:   No, it’s free.

2

A:   Excuse me. Do you know what time the flight from Tokyo arrives?

B:   You can check it on one of the monitors over there, but let me see if I can find it for you.

A:   Thanks.

B:   Hmm. It looks like it’s delayed.

A:   Oh, so do you know what time it’s arriving?

B:   They haven’t announced the arrival time yet, so why don’t you check again on the monitor in about 15 minutes?

A:   Okay. Thanks again.

3

A:   Excuse me. How can I get to the Wilson Hotel from the airport?

B:   Check at the information counter on level 1. They have maps there. Are you driving? Car rentals are on level 1 as well.

A:   No. I’d like to get a bus, if possible.

B:   I think there’s a shuttle bus to the hotel in front of the airport.

A:   Oh, thanks. Do you know if the hotel is very far from here?

B:   Actually, it’s really close. It’s about a ten-minute ride.

4

A:   Is it possible to buy souvenirs and gifts here?

B:   Yes, go to level 2. There’s only one store - a duty-free shop in the departure area.

A:   Do I need to go through customs and immigration first?

B:   Yes. You’ll find the shop right in front of you after you go through.

A:   And do you know if they take credit cards or do I need to use cash?

B:   Either is fine.

Listening 3

Task 1

People are talking about airports in different cities. Listen and check (✓) the correct answers.

1

Good

Not good

the location

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the transportation

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the facilities

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the check-in

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2

Good

Not good

the location

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the transportation

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the facilities

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the check-in

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3

Good

Not good

the location

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the transportation

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the facilities

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the check-in

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4

Good

Not good

the location

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the transportation

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the facilities

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the check-in

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Answer

1   good: the location, the transportation, the check-in

     not good: the facilities

2   good: the location, the transportation, the facilities

     not good: the check-in

3   good: the location, the facilities, the check-in

     not good: the transportation

4   good: the transportation, the facilities, the check-in

     not good: the location

Task 2

Listen again. What phrase completes each statement? Write the correct letter.

1   The airport should put in ……

2   The airport needs to add ……

3   There should be ……

4   The city needs to build ……

a   some more check-in counter.

b   some stores and cafes.

c   a new airport closer to the city.

d   a bus service into town.

Answer & Transcript

1 b   2 a   3 d   4 c

Transcript

1

A:   What’s the airport like in your town?

B:   Well, it’s only a short distance from the center of town, so that’s good.

A:   Yes.

B:   And it’s pretty easy to get there. It only costs about $25 by taxi. Or you can take a bus from most of the hotels.

A:   Is it a big airport?

B:   It’s fairly big, but it’s not a very pleasant place to spend time.

A:   How come?

B:   There isn’t much to do there. They really should put in some stores and cafes.

A:   That would help.

B:   Luckily, you don’t have to spend much time there because it usually only takes about 15 minutes to check in and go through security.

2

A:   What’s the new airport like?

B:   It’s fantastic. Much better than the old one.

A:   Is it far from town?

B:   Not really. It’s only about 15 miles from the city, so it doesn’t take long to get there.

A:   That’s good.

B:   Yes, now I can get out there on a fast train, which makes the trip very comfortable.

A:   How nice! What are the facilities like at the airport?

B:   It’s almost like a big shopping mall. There are department stores, shops, a game center, and even a gym.

A:   It sounds great.

B:   Yeah, it is. The only trouble is it’s always very crowded, so it can take a while to get through check-in. They really need to add some more check-in counters to speed things up.

3

A:   Is the new airport close to town?

B:   Yeah. Really close!

A:   Does it take long to get to the airport?

B:   Well, you have to go by taxi or train, so it depends on how long it takes you to get a taxi. There are never enough taxis that will go to the airport, so you have to wait for a while. You can go by train, but it’s not very easy to get on when you’re carrying bags. There really should be a bus service into town.

A:   I agree.

B:   Yeah, but one you get there, it’s okay. There are lots of good duty-free stores, and the restaurants are pretty good. Try the Italian restaurant there. It’s excellent.

A:   Does it take long to check in?

B:   No. Check-in usually goes pretty quickly.

4

A:   What do you think of the airport?

B:   Well, it’s far from downtown and when the traffic is bad, it can take an hour and a half to get there. The city really needs to build a new airport that is closer to the city.

A:   Do you usually drive to the airport?

B:   No. I usually take the airport bus. The bus is pretty nice. It’s clean and comfortable, and it’s a lot cheaper than driving because you don’t have to pay for parking.

A:   Is there much to do there while you wait for your flight?

B:   Sure. There are a couple of stores that sell souvenirs and magazines. There are also a couple of fast-food places, and they’re fine for coffee and a sandwich.

A:   How long does it take to check in?

B:   It doesn’t take long. They’re pretty efficient.

Conversation Corner: Asking directions

Task 1

Listen to the conversation. Write the missing words.

A:   Excuse me, where are ……………… ………………?

B:   Your bags are in the baggage claim area, on carousel 3.

A:   Thanks. Oh, and are there ……………… ……………… to eat near the baggage claim area?

B:   Yes. There are two cafes and a couple of ……………… .

A:   Great. How do we get into the city?

B:   There are ……………… ……………… ……………… just outside, after you leave the baggage area.

A:   Thank you so much!

Task 2

Practice the conversation with a partner. Be sure to pronounce the -s endings correctly.

Answer & Transcript

A:   Excuse me, where are our suitcases?

B:   Your bags are in the baggage claim area, on carousel 3.

A:   Thanks. Oh, and are there any places to eat near the baggage claim area?

B:   Yes. There are two cafes and a couple of restaurants.

A:   Great. How do we get into the city?

B:   There are buses and taxis just outside, after you leave the baggage area.

A:   Thank you so much!

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