In an electrical shop
1. Rita Avre works in an electrical shop in South Africa. Listen to three conversations and write the number of each conversation (a-c) next to the correct picture above (1-3)
Answer
a 2 b 1 c 3
2. Listen again and tick the expressions Rita uses to offer help.
a May I help you? …….
b Can I help you? …….
c Would you like some help? …….
d Do you need any help? …….
Answer
a ✓ b ✓ c ✗ d ✓
3. Complete these expressions Rita uses to offer help. Then listen again and check.
a …….…….……. show you the way.
b …….…….……. give you a new catalogue.
c …….…….……. show you?
Answer & Transcript
a let me b I’ll c Shall I
Transcripts
(Rita and customer a = South African)
a
Rita: Hello. Do you need any help?
Customer: Yes, thanks. I’m here to see Mr Egbe. Erm, where’s his office, please?
Rita: It’s along here. Let me show you the way.
Customer: Oh, thank you very much.
b
Rita: May I help you?
Customer: Er, yes. Do you have a price list?
Rita: Yes, we do. Here you are.
Customer: Thanks a lot.
Rita: I’ll give you a new catalogue, too.
c
Customer: Hello.
Rita: Yes, can I help you?
Customer: Thanks. I’m looking for a television. What special offers have you got?
Rita: We have a good one over here. Shall I show you?
Customer: Yes, please.
Rita: It’s in the sale at the moment.
Taking short messages
1. Five colleagues give Rita messages to pass on. Listen and complete her notes.
Answer
b Meeting Room 4 c sales report d meeting at two o’clock e the key
Transcript
(Rita and Chris = South African)
a
Chris: Hello. Do you know where Charles is?
Rita: I think he’s at lunch.
Chris: Oh, well. Can you ask him to call me when he gets in?
Rita: OK. I’ll tell him.
b
Judith: Is Cynthia there?
Rita: No, she isn’t, I’m afraid.
Judith: Hmm. We’ve got a meeting this afternoon, but Meeting Room 1’s busy so can you tell her we’ve changed it to Meeting Room 4?
Rita: OK. I’ll tell her.
c
Chris: Where’s Kevin?
Rita: I don’t know, I’m afraid.
Chris: Well, I need this month’s sales report. Erm, can you tell him to email it as soon as possible? It’s very important.
Rita: The sales report? Sure, no problem.
d
Judith: I’m trying to find Sue. Have you seen her?
Rita: Not since this morning. I think she’s with a client.
Judith: Well, we have a meeting at two o’clock. Remind her if you see her, will you?
Rita: Yes, OK, Judith. Two o’clock. I’ll remind her when I see her.
e
Chris: I can’t find the key for the store cupboard. Do you know where it is?
Rita: I think Joseph had it.
Chris: Ah, well, can you tell him I need it?
Rita: OK.
2. Now listen to Rita pass on each message. Write which message (a-e) she passes on in each conversation (1-5).
Conversation 1 …..
Conversation 2 …..
Conversation 3 …..
Conversation 4 …..
Conversation 5 …..
Answer
1 d 2 b 3 e 4 a 5 c
Transcript
(Sue and Charles = American; Rita = South African)
1
Sue: Hi, Rita.
Rita: Oh, hi, Sue. Judith came in. She said don’t forget the meeting at two o’clock.
Sue: No, I won’t forget.
2
Cynthia: Hi Rita, any messages for me?
Rita: Yes. Judith said the meeting this afternoon is in Meeting Room 4, not 1, OK?
Cynthia: OK. Thanks.
3
Joseph: Hi, Rita.
Rita: Oh, hi, Joseph. Chris says have you got the key for the store cupboard?
Joseph: Oh, yes. It’s in my pocket!
4
Charles: Right, I think that’s everything.
Rita: Oh, there’s one more thing. Chris wants you to call him.
Charles: Oh, OK. Thanks.
5
Rita: Has Chris managed to contact you?
Kevin: No, why?
Rita: Oh, he wants you to email this month’s sales report as soon as possible. He said it’s very important.
Kevin: Oh no, I forgot! Thanks for telling me.
3. Imagine you are at work. Some colleagues call you and leave messages for these people. Listen and write each message.
a David ……………………
b Chris ……………………
c Helen ……………………
d Lisa ……………………
e George ……………………
Answer & Transcript
a David – call Mr Brown.
b Chris – bring this week’s business report to John’s office.
c Helen – take store key to reception.
d Lisa – meeting in Room 2 at three o’clock.
e George – report is for Jan 3rd not 8th
Transcripts
(John = American)
a Hello. It’s Mr Brown. Can you tell David to call me when you see him?
b Hi, John here. Can you ask Chris to bring this week’s business report to my office?
c Hi. It’s Anna. If you see Helen, please tell her to take the store key back to reception.
d Hi, Martin here. We’ve got a meeting in Room 2 at three o’clock. Can you tell Lisa, please? I can’t find her.
e Hello. Mr Brown here again. Can you tell George that the report is for January the third, not the eighth? Thanks.
Following instructions
Imagine you are at work. Listen to five managers give you some instructions. What does each person want you to do? Complete the missing information.
To do
a send ………………. to Helen. Tell her there’s a ………………. next Tuesday …
b ………………. David Green. Ask him to send the ……………….
c ask Bod if he can ……………….
d email ………………. at ………………. Ask him to come to next week’s ……………….
e make ………………. of the Clarkson file by ……………….
Answer
a send an email to Helen. Tell her there’s a meeting next Tuesday …
b call David Green. Ask him to send the repor
c ask Bod if he can come at five
d email John at head office. Ask him to come to next week’s presentation.
e make six copies of the Clarkson file by lunchtime
Transcript
a Oh, and can you send an email to Helen? Tell her there’s a meeting next Tuesday … I’m not sure she knows.
b Can you call David Green and ask him to send the report? I don’t know why I haven’t got it yet.
c Great, so that’s it. Oh, one more thing. Could you ask Bob if he can come at five? It’s late but that’s the only time I can see him.
d Would you mind emailing John at head office for me? Ask him to come to next week’s presentation.
e Please can you make six copies of the Clarkson file? I need it by lunchtime.
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