Making a call
1. Jennifer Ratby works in Los Angeles. She is calling Denco Computing and wants to speak to three people. Listen and match the name of each person with the reason for her call (a-c).
|
David Kevin Charles |
a to arrange a meeting b to discuss next year’s prices c to ask about the contract |
Answer
David c, Kevin a, Charles b
2. Try to answer to these questions from memory. Then listen and check.
a Who do you think Paul is? ……………………..
b When does David say he’ll send the contract? ……………………..
c Why can’t Jennifer speak to Charles? ……………………..
d Why can’t she speak to Kevin? ……………………..
e What message does she leave for Kevin? ……………………..
Answer & Transcript
a Paul is the receptionist.
b tomorrow
c He’s out of the office.
d He’s on another call.
e She asks him to call her when he’s free.
Transcript
(Operator and Jennifer = American)
Operator: Thank you for calling Denco Computing. Paul speaking. How may I help you?
Jennifer: Hello. Hi, it’s Jennifer Ratby here. Can I speak to David Henshaw, please?
Operator: Hold the line. I’ll put you through.
David: Good afternoon. This is David Henshaw.
Jennifer: David? Hi, it’s Jennifer Ratby here.
David: Oh, hello Jennifer. What can I do for you?
Jennifer: It’s about the contract. When do you think it will be ready?
David: I’ll send it tomorrow. Is that OK with you?
Jennifer: Sure. Thanks a lot. Say, is Charles there? I need to talk to him about next year’s prices.
David: I’m afraid he’s out of the office at the moment.
Jennifer: How about Kevin? Is he in? I need to arrange a meeting.
David: Yes, but he’s on another call right now. Would you like to leave a message?
Jennifer: Could you ask him to call me back when he’s free?
David: No problem. Thanks for calling.
Taking messages
1. Geena is listening to her voicemail messages on her mobile phone. Listen and match each message (a-c) with a reason for the call (1-3).
|
Message a Message b Message c |
1 prices for a new project 2 questions about a contract 3 information about the Shelford project |
Answer
a 2 b 3 c 1
David Brown
wants to meet on ………………… at ………………… pm
Call 02…………………
Susan from …………………
can’t find my ………………… report (needs it before 4pm)
Call asap. Extension …………………
Robert ………………… from Shell International
Office: 01………………… (before ………………… pm)
Mobile: 07………………… (after ………………… pm)
Answer & Transcript
David Brown
wants to meet on Friday at 12.45 pm
Call 0207-9845-6109
Susan from Accounts
can’t find my sales report (needs it before 4pm)
Call asap. Extension 790
Robert Macintyre from Shell International
Office: 0190-456-0280 (before 3.15 pm)
Mobile: 07967-7635423 (after 6.30 pm)
Transcript
(Susan = American)
a Hello, it’s David Brown here. Um. I’m calling about the contract. I have a few questions and I think we should meet. I’m free on Friday so if you have time for lunch, let’s say 12.45? Please call me to confirm. My number is 0207-9845-6109. Thanks. Bye
b Hello Geena? Are you there? It’s Susan here from Accounts. Listen, I can’t find your sales report for the Shelford project. Do you know where it is? I need it before the sales meeting at four this afternoon. Please call me as soon as you get this message. I’m on extension 790. Thanks!
c Robert Macintyre here, that’s M-A-C-I-N-T-Y-R-E, from Shell International. Richard Thomas suggested I speak to you about the new project you are working on for us. We need to talk about prices. Can you call me on 0190-456-0280 when you get this message? I’ll be in the office until 3.15 this afternoon. Or you can reach me on mobile after 6.30 this evening. The number is 07967-7635423. Thank you.
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