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Exercise 1

A. Listen and complete the dialogue with the words in the box.

‘m     ‘m not     are (4)     aren’t     is     isn’t     ‘s

Hans:   Hello, I (1) …’m… Hans.

Maria:   Hi, Hans. My name (2)………… Maria.

Hans:   Nice to meet you.

Maria:   Nice to meet you, too.

Hans:   (3)………… you from Argentina?

Maria:   No, I (4)………… . I’m Brazilian.

Hans:   Is your boss Brazilian?

Maria:   No, she (5)………… . She’s from Mexico.

Mike:   Maria! Hello!

Maria:   Hi, Mike! And Lisa! Hans, this (6)………… Mike and Lisa. They (7)………… from the UK.

Hans:   Nice to meet you.

Mike:   Nice to meet you, Hans.

Lisa:   Hi!

Hans:   (8)………… you from London?

Lisa:   No, we (9)………… . We (10)………… from Liverpool.

Answer & Audioscript

2 ’s   3 Are   4 ’m not   5 isn’t   6 is

7 are   8 Are   9 aren’t   10 are

Audioscript

H = Hans   Ma = Maria   Mi = Mike   L = Lisa

H:   Hello, I’m Hans.

Ma:   Hi, Hans. My name’s Maria.

H:   Nice to meet you.

Ma:   Nice to meet you, too.

H:   Are you from Argentina?

Ma:   No, I’m not. I’m Brazilian.

H:   Is your boss Brazilian?

Ma:   No, she isn’t. She’s from Mexico.

Mi:   Maria! Hello!

Ma:   Hi, Mike! And Lisa! Hans, this is Mike and Lisa. They are from the UK.

H:   Nice to meet you.

Mi/L:   Nice to meet you, Hans. / Hi!

H:   Are you from London?

L:   No, we aren’t. We are from Liverpool.

Exercise 2

A. Look at the employee identification card. Complete the dialogue with the words in the box. There is one extra word. Then listen and check.

address     email address

ID card number     passport

phone number

Leah What’s your (1)……………, Jacek?

Jacek It’s 28 Oak Road, London, W55 1TF.

Leah What’s your (2)……………?

Jacek It’s 124232.

Leah What’s your (3)……………?

Jacek It’s j.iwaniec@ccce.com. All lower case.

Leah OK, thanks. And what’s your (4)……………?

Jacek It’s 020 7946 0800.

Answer & Audioscript

1 address   2 ID card number   3 email address

4 phone number

Audioscript

L = Leah   J = Jacek

L:   What’s your address, Jacek?

J:   It’s 28 Oak Road, London, W55 1TF.

L:   What’s your ID card number?

J:   It’s 124232.

L:   What’s your email address?

J:   It’s j.iwaniec@ccce.com. All lower case.

L:   OK, thanks. And what’s your phone number?

J:   It’s 020 7946 0800.

Exercise 3

A. Match 1-7 with a-g.

a   dot ………

b   at ………

c   hyphen ………

d   underscore ………

e   lower case n ………

f   capital W ………

g   all lower case ………

B. Listen and practise saying the email address in A.

C. Listen and write the email addresses.

1   ……ben@abc.net……

2   ………………………………

3   ………………………………

4   ………………………………

5   ………………………………

Answer & Audioscript

A

a 6   b 3   c 5   d 2   e 4   f 1   g 7

C

 JAN.SMITH@SMITH.COM

 Uwe@1-2-3.pl

 Alex_Aziz@jump.jp

 szulgit-k@bigio.org

Audioscript

B

My email address is W underscore Schmidt at net hyphen mail dot com. That’s capital W, underscore, capital S, lowercase c-h-m-i-d-t, at all lower case net hyphen mail dot com.

C

1

A:   What’s your email address?

B:   It’s all lower case. Ben at abc dot net. That’s b-e-n at abc dot net.

2

A:   What’s your email address?

B:   It’s all capitals. Jan dot Smith at Smith dot com. J-A-N dot S-M-I-T-H at S-M-I-T-H dot com.

3

A:   What’s your email address?

B:   Capital U, lower case w-e at one hyphen two hyphen three dot p-l.

4

A:   What’s your email address?

B:   It’s Alex underscore Aziz at jump dot j-p. That’s capital A, lower case l-e-x, underscore, capital A, lower case z-i-z at all lower case j-u-m-p dot jp.

5

A:   What’s your email address?

B:   It’s all lower case, s-z-u-l-g-i-t hyphen k at b-i-g-i-o dot org.

Exercise 4

A. Look at the new employee registration form. Then listen to Anna’s phone conversation and complete the form.

NEW EMPLOYEE REGISTRATION

Surname (1) ……Weber……

First name (2) ……Anna……

Gender: (3) male◻   female◻   other◻

Nationality (4) ……………………………………

Marital status: (5) single◻   married◻   other◻

Email address (6) ……………………………………

Phone / mobile / cell number (7) ……………………………………

Emergency contact number (8) ……………………………………

ID card / Passport number (9) ……………………………………

Healthcard #

B. Match 1-6 with a-f. Then listen again and check.

 What’s

 Can you

 What’s your

 Sorry, could you repeat

 Are you married

 What’s your email

 nationality?

b   your surname?

 that, please?

d   spell that, please?

 address?

 or single?

Answer & Audioscript

A

3 female   4 German   5 married

6 a_weber@net-mail.de

7 232-1056   8 457-8812   9 T13247900

B

1 b   2 d   3 a   4 c   5 f   6 e

Audioscript

A:   I just need to take a few details …

B:   OK, that’s ­ ne.

A:   What’s your surname?

B:   It’s Weber.

A:   Can you spell that, please?

B:   Sure. It’s W-E-B-E-R.

A:   Weber. OK, got it. You’re … Anna Weber?

B:   Yes, that’s right.

A:   Your gender is female …

B:   Right …

A:   What’s your nationality?

B:   My nationality? I’m German.

A:   Sorry, could you repeat that, please?

B:   I’m German – I’m from Germany.

A:   OK, got it. Thanks. And your marital status?

B:   Sorry?

A:   Marital status? Are you married or single?

B:   I’m married.

A:   Married. OK, thanks. And your email?

B:   Sorry?

A:   What’s your email address?

B:   It’s all lower case, a underscore weber at net hyphen mail dot d-e.

A:   All lower case, a underscore weber at net hyphen mail dot d-e.

B:   Yes, right.

A:   What’s your phone number?

B:   Two three two, one oh ­five six.

A:   Two three two, one oh ­five six.

B:   Right.

A:   OK. What’s your emergency contact number?

B:   Let’s see … . That’s Hans Weber. Four ­five seven, double-eight one two.

A:   Four ­five seven, double-eight one two? OK, got it. And ­finally, what’s your ID card number?

B:   My ID card number?

A:   Or your passport number. Can you give me that, please?

B:   Sure. My ID card number is T one three two, four seven nine double-oh.

A:   T one three two …

B:   T one three two, four seven nine double-oh.

A:   OK, thank you.

Exercise 5

A. Listen to three people who work for the clothing maker Fashion HiQ. Match each speaker with a picture below.

A   warehouse, Poland

B   office, Germany

C   factory, China

1   ……      2   ……      3   ……

B. Listen again. Tick (✓) the buildings, departments and facilities for each location.

 

Buildings

  factory office warehouse
Head office, Germany    
Manufacturing division, China      
Distribution division, Poland      
 

Departments

  production sales shipping and receiving
Head office, Germany      
Manufacturing division, China      
Distribution division, Poland      
 

Facilities

  canteen gym employee break room
Head office, Germany      
Manufacturing division, China      
Distribution division, Poland      
Answer & Audioscript

A

1 B   2 C   3 A

B

Head office, Germany:   offices, sales, canteen

Manufacturing division, China:   factory, production, canteen, employee break room

Distribution division, Poland:   warehouse, shipping and receiving

Audioscript

1

My company has three locations in three countries. I work at the head office in Munich, Germany. I work for the sales department. There are ­five people in my department. The office is large and modern. It’s very light. There is a small canteen, but unfortunately, there is no gym.

2

I work in the factory in China, in the manufacturing division. The factory is modern, but it’s also noisy. I work in the production department. There’s a canteen. And there’s an employee break room. The break room is quiet!

3

I work in the warehouse in Warsaw. It’s old-fashioned – and dark. But it’s OK. I’m the manager of the distribution division. There are no offices here. In the warehouse, there’s a storage area and a shipping and receiving department. There is no canteen, but there are small restaurants near the warehouse.

Exercise 6

A. Listen to the conversation and complete the form.

Employee Registration Form

Surname     (1)…………………

First name     (2)…………………

Gender     (3)male◻   female◻   other◻

Nationality     (4)…………………

Email address   (5)…………………

Phone/Mobile/Cell number     (6)…………………

Emergency contact number     (7)…………………

ID card / Passport number     (8)…………………

B. Listen again. Complete the questions.

1   What’s your s………………?

2   ……………… spell that please?

3   ……………… first name?

4   ……………… you from?

5   What’s your email ………………?

6   ……………… marital status?

Answer & Audioscript

A

1 Beto   2 Anna   3 female   4 Mexican

5 anna_beto@adu.com   6 07665 674 556

7 07855 334 212   8 ED4567689

B

1 surname   2 Can you   3 (And) What‘s your

4 (And) Where are   5 address   6 What‘s your

Audioscript

HRA = Human Resources O­fficer   A = Anna

HRA:   So, I just need to take some information before you start work with us.

A:   No problem.

HRA:   Great. First, what‘s your surname?

A:   It‘s Beto.

HRA:   Can you spell that, please?

A:   Yes. It‘s B-E-T-O.

HRA:   And what‘s your ­first name?

A:   It‘s Anna.

HRA:   And you‘re female …

A:   Yes.

HRA:   And where are you from?

A:   I‘m Mexican.

HRA:   Okay. And what‘s your email address?

A:   It‘s all lower-case, Anna underscore Beto at A-D-U dot com.

HRA:   Is that A-N-N-A, underscore B-ET-O at A-D-U dot com?

A:   Yes, it is.

HRA:   And what‘s your phone number?

A:   It‘s 07665 674 556.

HRA:   OK. So that‘s 07665 674 556?

A:   Yes.

HRA:   Great. And what‘s your emergency contact number?

A:   It‘s 07855 334 212. It‘s my sister, Maria.

HRA:   OK, 07855 334 212?

A:   Yes.

HRA:   And what‘s your passport number?

A:   It‘s ED4567689.

HRA:   ED4567689. Got it. One last question. What‘s your marital status?

A:   I‘m single.

HRA:   Great, thank you.

Exercise 7

A. Complete the conversation with the words in the box. Then listen and check your answers.

are you     come in     good to see     how about

no, thanks     see you again

A:   Hello Elsa. Good to (1)…………………. .

B:   (2)…………………. you, too. How (3)………………….?

A:   I‘m really well, thanks. Please (4)…………………. .

B:   Thanks.

A:   (5)…………………. a coffee?

B:   (6)…………………. . I already have one.

Answer & Audioscript

1 see you again   2 Good to see   3 are you

4 come in   5 How about   6 No, thanks

Audioscript

M = Man   E = Elsa

M:   Hello Elsa. Good to see you again.

E:   Good to see you, too. How are you?

M:   I‘m really well, thanks. Please come in.

E:   Thanks.

M:   How about a coffee?

E:   No, thanks. I already have one.

Test

1. Listen and complete the form.

White Knights Conference: Attendees

Surname:   (0) …Camacho

First name:   (1)…………………….

Email:   (2)…………………….

Address:  

(3)……………………. Market Road,

Leeds,

United Kingdom

6541

Work phone:   (4)……………………. 765902

Mobile:   0022 (5)…………………….

Answer & Audioscript

1 Roberto   2 rc@gon.com   3 24   4 0049 11   5 318 55

Audioscript

W = Woman, M = Man

W:   Good morning.

M:   Good morning.

W:   Welcome to the White Knights Conference. What’s your surname?

M:   Camacho.

W:   Can you spell that, please?

M:   Yes, of course. C-A-M-A-C-H-O.

W:   Thank you, and your first name?

M:   Roberto, that’s R-O-B-E-R-T-O.

W:   Thank you. And is this the right email address for you? I have R C at G-O-N dot com.

M:   Yes, that’s right. R C at G-O-N dot com.

W:   And what’s your address?

M:   It’s 24 Market Road, Leeds, United Kingdom.

W:   Thanks. What’s the postcode?

M:   It’s 6-5-4-1.

W:   Thank you and what is your phone number?

M:   It’s double oh, four nine, double one, seven six, five nine, oh two.

W:   Double oh, four nine, double one, seven six, five nine, oh two. And is that your mobile number?

M:   No, that’s my phone number at work. My mobile number is double oh, double two, three one eight, double five.

W:   Double oh, double two, three one eight, double five. OK. Thank you. So, here is your …

2. Listen and correct the form. There are five more mistakes.

Jones Hotel – Guest Information

(0) Name: Stephen Brown

(1) Nationality: German

(2) Passport number: GS876394B

(3) Email: sbrown@derwen.com

(4) Home address: 15 Church Road, Westport, Ireland, F28 VB56

(5) Staying in 1 room for 2 nights

 Steven

 ………………….

 ………………….

 ………………….

 ………………….

 ………………….

Answer & Audioscript

1 Irish

2 GS876394R

3 sbrown@derwent.com

4 50 Church Road

5 1 room, 3 nights

Audioscript

W = Woman, M = Man

W:   Good evening. Welcome to the Jones Hotel.

M:   Good evening. You have a room for me?

W:   Of course, what’s your name?

M:   Steven Brown.

W:   Is that S-T-E-P-H-E-N?

M:   No, it’s S-T-E-V-E-N.

W:   OK, thanks. Yes, I have your reservation. Are you German?

M:   My company is German. I’m Irish.

W:   OK, and what’s your passport number?

M:   It’s G-S-8-7-6-3-9-4-R.

W:   OK, that’s great. Thank you. And what’s your email address?

M:   It’s S brown at Derwent dot com.

W:   Sorry, can you repeat that?

M:   Of course. It’s S- brown, that’s all lowercase, S-B-R-O-W-N, at Derwent, that’s D-E-R-W-E-N-T dot com.

W:   Thanks. And what’s your home address?

M:   Fifty Church Road, Westport, Ireland, F-2-8 V-B-5-6.

W:   OK, so that’s fifty Church Road, Westport, Ireland, F28 VB56. And you want one room for two nights.

M:   No, it’s one room, for three nights.

W:   Three nights? OK. No problem. I can change that.

M:   Thank you.

W:   So your room is 527 and it’s …

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