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Getting Ready

Match each activity on the left with the correct place on the right. Compare answers with a partner.

1   freshen up after a flight ……

2   board a flight ……

3   meet a friend arriving on a flight ……

4   ger flight information ……

5   change money ……

6   pick up suitcases after a flight ……

7   buy a magazine ……

8   take a bus to a different terminal ……

a   arrivals area

b   baggage claim area

 newsstand

d   restroom

e   shuttle bus stop

 departure gate

g   currency exchange

h   arrival and departure board

Answer

1 d   2 f   3 a   4 h   5 g   6 b   7 c   8 e

Listening 1

Where do these people want to go? Listen and check (✓) the correct picture.

Answer & Transcript

1 b   2 a   3 a   4 b

Transcript

1

A:   Could you tell me where departure gate 5 is, please?

B:   Yes, just take the escalator up to the next level and turn right. All the gates are upstairs.

A:   Thanks.

2

A:   Excuse me. Where’s the baggage claim area?

B:   It’s downstairs. Take the escalator over there, near the currency exchange. Go down to level 1. You can get your bags there.

3

A:   Where are the restrooms, please?

B:   Just go straight. They’re on the left. Just across from the check-in counters.

A:   Thanks. Oh, dear. I think I’d better hurry. I need to change this baby right away.

4

A:   Excuse me. How can I get a shuttle bus to the parking lot area for terminal B?

B:   Buses and taxis are on the next level. Just go up those stairs over there and turn right. The shuttle comes every five minutes.

Listening 2

Task 1

What are these people talking about? Listen and circle the correct answer.

1   a   directions

     b   flight insurance

     c   flight information

2   a   ticketing information

     b   a flight departure time

     c   a flight arrival time

3   a   transportation to the hotel

     b   hotel prices

     c   car rentals

4   a   customs and immigration

     b   shopping

     c   ATM machines

Answer

 1 a   2 c   3 a   4 b

Task 2

Listen again. Are these statements true or false? Check (✓) the correct answer.

 

True

False

1   a   He needs to find Terminal B.

     b   The bus leaves in twenty minutes.

     c   He doesn’t need to buy a ticket.

2   a   The clerk doesn’t help the man.

     b   The flight arrival time will appear later.

     c   The man should check the monitor in 50 minutes.

3   a   There are maps on Level 1.

     b   She plans to drive to the hotel.

     c   The hotel is near the airport.

4   a   There aren’t a lot of stores to choose from.

     b   She doesn’t have to go through customs and immigration first.

     c   She can’t use credit cards.

Answer & Transcript

 True, False, True

 False, True, False

 True, False, True

 True, False, False

Transcript

1

A:   Excuse me. This is terminal A, isn’t it?

B:   That’s right.

A:   Can you tell me how to get from here to terminal B?

B:   Yes, go out the main entrance and turn right. Go over the foot bridge to the baggage claim and wait there for the bus to terminal B. There’s one every five minutes.

A:   Do I need to buy a ticket?

B:   No, it’s free.

2

A:   Excuse me. Do you know what time the flight from Tokyo arrives?

B:   You can check it on one of the monitors over there, but let me see if I can find it for you.

A:   Thanks.

B:   Hmm. It looks like it’s delayed.

A:   Oh, so do you know what time it’s arriving?

B:   They haven’t announced the arrival time yet, so why don’t you check again on the monitor in about 15 minutes?

A:   Okay. Thanks again.

3

A:   Excuse me. How can I get to the Wilson Hotel from the airport?

B:   Check at the information counter on level 1. They have maps there. Are you driving? Car rentals are on level 1 as well.

A:   No. I’d like to get a bus, if possible.

B:   I think there’s a shuttle bus to the hotel in front of the airport.

A:   Oh, thanks. Do you know if the hotel is very far from here?

B:   Actually, it’s really close. It’s about a ten-minute ride.

4

A:   Is it possible to buy souvenirs and gifts here?

B:   Yes, go to level 2. There’s only one store – a duty-free shop in the departure area.

A:   Do I need to go through customs and immigration first?

B:   Yes. You’ll find the shop right in front of you after you go through.

A:   And do you know if they take credit cards or do I need to use cash?

B:   Either is fine.

Listening 3

Task 1

People are talking about airports in different cities. Listen and check (✓) the correct answers.

1

Good

Not good

the location

the transportation

the facilities

the check-in

2

Good

Not good

the location

the transportation

the facilities

the check-in

3

Good

Not good

the location

the transportation

the facilities

the check-in

4

Good

Not good

the location

the transportation

the facilities

the check-in

Answer

1   good: the location, the transportation, the check-in

     not good: the facilities

2   good: the location, the transportation, the facilities

     not good: the check-in

3   good: the location, the facilities, the check-in

     not good: the transportation

4   good: the transportation, the facilities, the check-in

     not good: the location

Task 2

Listen again. What phrase completes each statement? Write the correct letter.

 The airport should put in ……

 The airport needs to add ……

 There should be ……

 The city needs to build ……

 some more check-in counter.

 some stores and cafes.

c   a new airport closer to the city.

 a bus service into town.

Answer & Transcript

1 b   2 a   3 d   4 c

Transcript

1

A:   What’s the airport like in your town?

B:   Well, it’s only a short distance from the center of town, so that’s good.

A:   Yes.

B:   And it’s pretty easy to get there. It only costs about $25 by taxi. Or you can take a bus from most of the hotels.

A:   Is it a big airport?

B:   It’s fairly big, but it’s not a very pleasant place to spend time.

A:   How come?

B:   There isn’t much to do there. They really should put in some stores and cafes.

A:   That would help.

B:   Luckily, you don’t have to spend much time there because it usually only takes about 15 minutes to check in and go through security.

2

A:   What’s the new airport like?

B:   It’s fantastic. Much better than the old one.

A:   Is it far from town?

B:   Not really. It’s only about 15 miles from the city, so it doesn’t take long to get there.

A:   That’s good.

B:   Yes, now I can get out there on a fast train, which makes the trip very comfortable.

A:   How nice! What are the facilities like at the airport?

B:   It’s almost like a big shopping mall. There are department stores, shops, a game center, and even a gym.

A:   It sounds great.

B:   Yeah, it is. The only trouble is it’s always very crowded, so it can take a while to get through check-in. They really need to add some more check-in counters to speed things up.

3

A:   Is the new airport close to town?

B:   Yeah. Really close!

A:   Does it take long to get to the airport?

B:   Well, you have to go by taxi or train, so it depends on how long it takes you to get a taxi. There are never enough taxis that will go to the airport, so you have to wait for a while. You can go by train, but it’s not very easy to get on when you’re carrying bags. There really should be a bus service into town.

A:   I agree.

B:   Yeah, but one you get there, it’s okay. There are lots of good duty-free stores, and the restaurants are pretty good. Try the Italian restaurant there. It’s excellent.

A:   Does it take long to check in?

B:   No. Check-in usually goes pretty quickly.

4

A:   What do you think of the airport?

B:   Well, it’s far from downtown and when the traffic is bad, it can take an hour and a half to get there. The city really needs to build a new airport that is closer to the city.

A:   Do you usually drive to the airport?

B:   No. I usually take the airport bus. The bus is pretty nice. It’s clean and comfortable, and it’s a lot cheaper than driving because you don’t have to pay for parking.

A:   Is there much to do there while you wait for your flight?

B:   Sure. There are a couple of stores that sell souvenirs and magazines. There are also a couple of fast-food places, and they’re fine for coffee and a sandwich.

A:   How long does it take to check in?

B:   It doesn’t take long. They’re pretty efficient.

Conversation Corner: Asking directions

Task 1

Listen to the conversation. Write the missing words.

A:   Excuse me, where are ……………… ………………?

B:   Your bags are in the baggage claim area, on carousel 3.

A:   Thanks. Oh, and are there ……………… ……………… to eat near the baggage claim area?

B:   Yes. There are two cafes and a couple of ……………… .

A:   Great. How do we get into the city?

B:   There are ……………… ……………… ……………… just outside, after you leave the baggage area.

A:   Thank you so much!

Task 2

Practice the conversation with a partner. Be sure to pronounce the -s endings correctly.

Answer & Transcript

A:   Excuse me, where are our suitcases?

B:   Your bags are in the baggage claim area, on carousel 3.

A:   Thanks. Oh, and are there any places to eat near the baggage claim area?

B:   Yes. There are two cafes and a couple of restaurants.

A:   Great. How do we get into the city?

B:   There are buses and taxis just outside, after you leave the baggage area.

A:   Thank you so much!

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