1. Match 1-9 with A-I to make instructions for setting up a new scanner.

 Take the scanner from the box and remove

 Connect the scanner

 Turn on

 Connect the scanner to your computer

 Install the

 Follow the

 Restart your

 Visit the

 Download the

 on-screen instructions.


 all packaging.

D   scanner website.

 to the power source.

 the computer. (The green light flashes.)

G   operating instructions.

H   with the cable.

I    scanner software.


1 C   2 E   3 F   4 H   5 I   6 A   7 B   8 D   9 G

Listening Strategy

When you are listening to a set of instructions, it can help if you can first identify the steps. You can do this by identifying sequencing words (e.g. first of all, secondly, then, etc.). This will make it easier to understand the detail when you listen again.

2. Read the Listening Strategy. Then listen to three dialogues. Write the sequencing words from exercise 2 that you hear.

Dialogue 1

a   ……………………….

Dialogue 2

a   ……………………….


c   ……………………….


Dialogue 3

a   ……………………….

b   ……………………….



Dialogue 1:   a first

Dialogue 2:   a to start off with   b next   c after that   d finally

Dialogue 3:   a first of all   b next   c now

3. Listen again. Choose the correct answers.

Dialogue 1

 The girl can’t

a   log on.

 log out.

c   remember her password.

 There was a spelling mistake in the

a   password.

 website address.

c   username.

Dialogue 2

3   The boy has a problem

a   with his laptop.

b   with an external hard drive.

c   with his homework.

4   The girl lends the boy

a   a DVD.

b   an external hard drive.

c   her laptop.

Dialogue 3

 The girl

 can’t find the Wi-Fi network.

 can’t get online.

 finds that the Wi-Fi connection is very slow.

 What is the cause of the problem?

 Other people are using the network at the same time.

 The router is broken.

 The girl needs to be nearer to the router.


1 a   2 c   3 a   4 a   5 c   6 a



Girl   Dan, can you help me?

Boy   Sure, what’s the problem?

 I can’t log on to my Amazon account.

 OK, first enter your username and password.

 Yes, OK. … There. There. Look. I can’t log on. There’s an error message. My password or my username is wrong.

B   Well, if your password is right, your username is wrong.

G   My username is the same as my email:

B   Ah, I see the problem. You’ve put ‘’, not ‘blueeyes’. Type it again.

G   Oh, yes, you’re right. Silly me. That’s better. Thanks!


Boy   I hate this laptop!

Girl   Why? What’s wrong?

B   It crashes all the time and I lose my work.

 Have you got a back-up of your work? You should make one.

B   No, how do I do that?

 Save all your documents to a DVD or to an external hard drive.

B   I haven’t got any DVDs, or an external hard drive.

 I’ve got a spare DVD here. You can use it, if you like.

B   OK. Thanks. What do I do?

 It’s really easy. To start off with, put the disk into the computer. Next, double-click on the disk to open it.

 OK. It’s open.

 After that, drag your folder of work to the disk.

 There. It says ‘copying 57 files’. … There. Finished.

 Good. Finally eject the disk.

 Brilliant. Thanks.


Girl   Tom, this website is taking ages to load. It’s so slow.

Boy   Are you using a Wi-Fi network?

 Yes, I am.

 Where is the router?

 In the living room.

 Well, first of all go into the living room. The Wi-Fi signal is stronger there.

 OK … mmm, it isn’t better. It’s still very slow.

 OK, next disconnect the router from the power source.

 OK. Now what?

 Now connect it again.

 OK … it’s just the same. Very slow.

 Is someone else in the house online?

 My little brother is playing computer games with his friends in his bedroom. And I think my sister is uploading videos onto YouTube.

B   Ah, that’s probably the problem. Wait until they finish.

Extra exercises


Before you listen, read the task. Underline the name of the person in the statements. Think about what they might say.

1. Read the Strategy. Then look at the exam task in exercise 4 and underline the names in the statements. Match statements 1-8 with sentences A-H below.

A   I agree with you.

B   I don’t like them.

C   I surf the internet to find photos.

 I went on Saturday.

E   I didn’t enjoy it.

F   I never visit them.

 I love animals.

 My parents and my brother and sister were there.


A 5   B 7   C 6   D 1   E 8   F 4   G 3   H 2

2. Listen to Tony and Celeste talking about zoos. Are the sentences true (T) or false (F)?

 Tony went to the zoo at the weekend.

 Tony went with all his family.

 Tony and Celeste both like animals very much.

 Celeste isn’t happy about zoos.

 Tony thinks the same about zoos as Celeste.

 Celeste sometimes looks at pictures of animals on her computer.

 Tony doesn’t watch programmes about animals on TV.

 Celeste didn’t like the programme about sharks.


1 T   2 F   3 T   4 T   5 F   6 T   7 F   8 F


Celeste   Hi, Tony. Did you have a good weekend?

Tony   Yes, I did. I went to the zoo on Sunday.

 Did you? Who with?

 My mum and dad, and my brother. My sister couldn’t come because she had to study.

 Oh. Did you have a good time at the zoo?

 Yes, it was great! I love animals, so I really enjoyed it.

 I love animals too, but I don’t like zoos! I don’t think we need them any more.

 Really? I don’t agree with you. I think we can learn a lot from zoos. You can see animals from all over the world – lions, tigers, elephants – it’s really interesting.

C   But do you have to go to a zoo to see those animals? I look on the internet when I want to see an elephant.

 That’s not the same as seeing them in real life.

C   But a zoo isn’t their real life. I prefer seeing animals in the wild.

 There aren’t any elephants in the wild here in the UK.

C   No, but you can watch programmes about elephants on TV.

 I love those programmes! I watch them every day.

C   Me too. Did you see the one about sharks yesterday?

 Yes, I did. It was great, wasn’t it?

C   I really enjoyed it. And I learned a lot too.

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