Making a reservation
1. Listen to these sentences. Who do you think is speaking? Tick Receptionist or Guest.
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Receptionist |
Guest |
|
a |
◻ |
◻ |
|
b |
◻ |
◻ |
|
c |
◻ |
◻ |
|
d |
◻ |
◻ |
|
e |
◻ |
◻ |
|
f |
◻ |
◻ |
|
g |
◻ |
◻ |
|
h |
◻ |
◻ |
Answer & Transcript
Receptionist: b, d, e, g, h
Guest: a, c, f
Transcripts
a Do you have a room with a view?
b All our rooms are en-suite.
c We’d like a double room, please.
d I’m afraid we’re fully booked.
e Yes, we have a room available for those dates.
f Does the price include breakfast?
g Can I have your name please?
h Yes, I’ve booked that for you now.
2. Juan Carlos is travelling in Germany. He goes into a hotel in Berlin to book a room. Listen to the conversation and complete each question he asks.
a How much is a ……………….., please?
b Do you have any ………………..?
c Are the rooms ………………..?
d Is ……………….. included?
e How far is it to the ……………….. from here?
Answer
a single room b non-smoking rooms
c air-conditioned d breakfast e city centre
3. Now listen again and write the answer to each question (a-e).
a …………… b …………… c ……………
d …………… e ……………
Answer & Transcript
a €60 b Yes (all rooms are non-smoking) c Yes
d No (it’s €10 extra) e about two kilometres
Transcript
(Juan Carlos = Spanish)
Juan Carlos: Excuse me.
Receptionist: Yes, how can I help you?
Juan Carlos: How much is a single room, please?
Receptionist: A standard single is sixty euros a night.
Juan Carlos: I see. And do you have any non-smoking rooms?
Receptionist: Yes, we do. All our rooms are non-smoking.
Juan Carlos: Oh. Are the rooms air-conditioned?
Receptionist: Yes, they are.
Juan Carlos: That’s good. And is breakfast included?
Receptionist: No, breakfast is ten euros extra, but it’s very good.
Juan Carlos: OK. Oh, and one last question. How far is it to the city centre from here?
Receptionist: Around two kilometres. It’s a nice walk.
Juan Carlos: OK. Thank you very much for your help.
Receptionist: You’re welcome.
Describing your room
1. Listen to four people each describe their hotel room. Match each person (a-d) with a room (1-4).
Answer & Transcript
a 2 b 4 c 1 d 3
2. Listen again. Write the comments (a-j) next to the person who makes them.
Aiko ………………….
Ulrike ………………….
Rashid ………………….
Marc ………………….
a It has a bath and a shower.
b It’s a bit small.
c There’s also a hair dryer, and an iron and ironing board.
d There’s a nice view over the park.
e The TV has lots of movie channels.
f It’s pretty big and there’s a nice balcony.
g The bed’s huge.
h I can make tea and coffee, too.
i There’s a mini-bar.
j The air-conditioning is really good.
Answer
Aiko: b, e, i Ulrike: f,c Rashid: a, d, h Marc: g, j
Transcript
(Aiko = Japanese; Ulrike = German; Rashid = from UAE; Marc = French)
Aiko: It’s a really nice room, but it’s a bit small. There’s a mini-bar, though, which is great, and the TV has lots of movie channels.
Ulrike: Yes, the room’s fine, thanks. It’s pretty big and there’s a nice balcony. There’s also a hair dryer and an iron and ironing board, which is useful because a lot of my clothes need ironing.
Rashid: Yeah, it’s good. I like it. It has a bath and shower, which is great because I always like to have a bath in the evening … and there’s a nice view over the park. I can make tea and coffee, too.
Marc: The bed’s huge. It’s the biggest I’ve ever seen! Oh, and the air-conditioning is really good, too. That’s so important in hot weather.
Hotel facilities and services
1. John from London is checking into a hotel in Brazil. He asks about facilities in the hotel. Listen to the receptionist and tick the facilities that she mentions.
café ◻
bar ◻
restaurant ◻
gift shop ◻
swimming pool ◻
business centre ◻
fitness centre ◻
car parking ◻
Answer
The receptionist mentions: café, gift shop, restaurant, bar, fitness centre and swimming pool.
2. Listen again and tick True or False for each statement.
| True | False | |
| a Breakfast is from 7.30 to ten every morning. | ◻ | ◻ |
| b The café is next to the gift shop. | ◻ | ◻ |
| c There is an Italian restaurant on the fourth floor. | ◻ | ◻ |
| d The bar closes at 2am. | ◻ | ◻ |
| e The fitness centre is on the ground floor. | ◻ | ◻ |
Answer
a False (it’s from seven to ten) b True
c False (it’s on the third floor) d True
e False (it’s on the top floor)
Transcript
(Receptionist = Brazilian)
You can have breakfast from 7 to 10 every morning in the café over there, next to the gift shop. There is an Italian restaurant on the third floor, and the bar is open until 2 am. We have a fitness centre on the top floor, and there’s a swimming pool up there too.
3. Read the questions that John asks. Then listen again to the replies the receptionist gives. Write the number of each question (a-f) next to the correct reply (1-6).
a Do you have internet access here?
b Can I have a wake-up call?
c Is room service available?
d When’s the check-out time?
e Do you have a laundry service?
f Can I have a newspaper in the morning please?
1 ……. 2 ……. 3 …….
4 ……. 5 ……. 6 …….
Answer & Transcript
1 d 2 f 3 b 4 e 5 c 6 a
Transcript
(Receptionist = Brazilian)
1 Normally it’s at 11, but you can have a late check-out until 2pm if you like.
2 Yes, we’ll deliver it to your room. What paper would you like?
3 No problem. Just tell us the time you want us to call you.
4 Yes, it’s a next day service. Put it in the bag and the maid’ll collect it.
5 Yes, we have 24-hour room service.
6 We don’t, I’m afraid, but there is an internet café around the corner.
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