Exercise 1

A. Listen to three interviews. Which jobs from the ads do the people want? Do they get the jobs? 

B. Listen again. What’s one good point and one bad point about each person?

Answer & Audioscript


1   pizza delivery person (No, he doesn’t get the job.)

2   airport store clerk (Yes, he gets the job.)

3   tour guide (We don’t know if she gets the job.)


1   He knows the city, he can work alone and also likes people. He’s OK with cleaning and cooking, but he has an accident on the motorcycle.

2   He can work fast and says he can get up early, but he was late on the day of the interview.

3   She speaks three languages and she has a driver’s license, but she doesn’t remember the interviewer’s name.


Conversation 1

A:   So, Greg. Thanks for coming in.

B:   No problem.

A:   Right, I have some questions for you.

B:   OK.

A:   Er … first of all, can you ride a motorcycle?

B:   Yes, um … yes, I can. Of course.

A:   That’s good. And do you know the city well? Can you find a place fast?

B:   Yes, I can. No problem.

A:   And in this job you sometimes work alone …

B:   That’s not a problem.

A:   … but you meet a lot of people.

B:   I like people.

A:   OK, good. Oh, and we sometimes get very busy and we need help in the kitchen—cleaning or cooking. Is that OK?

B:   Yeah, no problem. I worked in a café last year and I made sandwiches … and pizzas.

A:   Great! Can you start tomorrow?

B:   Sure. Wow, I got the job?

A:   Yes, congratulations! Come and look at the motorcycle.

B:   Oh, it’s big.

A:   Yeah, here you go. Try it.

B:   Oh, er, OK. It’s a bit difficult to ride. But I’m sure I can learn.

A:   Be careful!

B:   Aaah!

A:   Oh, no! Greg, are you OK? Next interview, I think.

Conversation 2

A:   So, you think this is the job for you.

B:   Yeah, yeah, I do.

A:   OK, are you good with people?

B:   Yes, I am.

C:   And can you work fast? The store is very busy with lots of people waiting for their planes.

B:   I like that. Busy is good.

C:   Mmm. And what about the hours? The job starts at five o’clock in the morning some days. Can you get up early?

B:   Yes, I can. No problem.

A:   Mmm. But this interview was for nine o’clock and you were late. You arrived at half past nine.

B:   Erm, well. My train was late.

A:   Mmm. Well, okay, we’d like to try you … for a month.

B:   That’s great!

Conversation 3

A:   So, what languages can you speak?

B:   English, Japanese, Russian.

A:   Great. And can you drive?

B:   Yes.

A:   OK. And can you remember facts and information?

B:   Yes, I can. I have a very good memory.

A:   So, can you remember my name?

B:   Er … Did you say your name? Erm … Sorry, I can’t remember.

A:   Oh, dear … OK, let’s try some other questions.

Exercise 2

A. Listen to five people talk about their goals. Write the number(s) from the list next to the name.

We asked our readers, “What are your goals?” Here are their top ten:

 stop smoking

 get fit

 spend more time with friends and family

 work less and relax more

 help others

 get organized

 lose weight

 learn something new

 save money

10   change jobs

 Tom   _8_

 Fiona   ___

 Liam   ___

 Rudi   ___

 Alex ___

B. Listen again. Are the sentences true (T) or false (F)?

1   Tom’s girlfriend can’t cook.

2   He wants to learn Japanese cooking.

 Fiona wants to work in an office.

 Liam plans to stop watching TV.

 Rudi’s a good tennis player.

 He plans to walk a lot.

 Alex plans to spend more time with her friends.

 She likes shopping.

Answer & Audioscript


2 Fiona 10   3 Liam 3, 4   4 Rudi 2   5 Alex 9, 3


1 F   2 T   3 F   4 F   5 F   6 T   7 T   8 T


Conversation 1

A:   Hi, do you have a minute?

B:   Yeah, sure.

A:   What’s your name?

B:   Tom.

A:   OK, Tom. Can you look at this list? It’s people’s top ten goals in life.

B:   Oh, OK.

A:   So, do you have a goal for this year?

B:   A goal? Yes, I want to learn something new. My girlfriend can cook really well, but she doesn’t like cooking. So I’m going to learn to cook.

A:   That’s interesting. Any special type of cooking?

B:   Yeah, Japanese food. I lived in Japan and I love Japanese food.

A:   I see, well …

Conversation 2

A:   So, Fiona, do you have a goal for this year?

C:   I’m going to change jobs.

A:   That’s a big change!

C:   Yeah, well, I work in an office, and I don’t like it. I’d like to work outside.

A:   Great.

C:   My friend Sheila is going to help me.

A:   Well, good luck with that.

C:   Thanks!

Conversation 3

A:   Liam, do you have a goal for this year?

D:   Yes, I do.

A:   So, what are you going to do?

D:   Well, I work with computers, sometimes twelve hours a day, and I often take work home. It isn’t good …

A:   Right.

D:   … so this year I’m going to spend more time with my friends and I’m not going take work home.

A:   Great.

Conversation 4

A:   Rudi, what are your goals?

E:   Er… I’m going to get fit. I never do sports. I can’t play tennis or anything, but I’m going to start exercising. Something easy. Take a walk every day.

A:   Sounds good.

Conversation 5

A:   What’s your goal this year, Alex?

F:   I have two goals really.

A:   Oh, and what are they?

F:   One is to save more money. The other is to see my friends more.

A:   That’s great. And what are your plans? With your friends?

F:   Well … hmm … maybe go shopping together.

A:   Go shopping? Then you aren’t going to save money!

F:   Yeah, but I’m not going to stop shopping!

Exercise 3

A. Listen to the conversations and write friends (F) or strangers (S).

1 ____     2 ____     3 ____

B. Listen again. Why does the person end the conversation? Check () the correct reason a)—c).

Conversation 1

a)   He wants a coffee.

b)   He has a class.

c)   He has no money for lunch.

Conversation 2

a)   She’s going to get off the train.

b)   She lost her bank card.

c)   She doesn’t like the man.

Conversation 3

a)   She wants to leave the party.

b)   She doesn’t speak any languages.

c)   She thinks he’s boring.

Answer & Audioscript


1 F   2 S   3 S


1 b)   2 a)   3 c)


Conversation 1

A:   Hi, Duncan.

B:   Hi, how are you?

A:   Good thanks. Hey, this is a great place.

B:   Yes, it’s really good. I often come here.

A:   … well, that was delicious. Let’s have coffee.

B:   OK … wait, is that the time? I’m sorry, I have a class at two. Here’s some money for lunch.

A:   No, that’s all right. Keep in touch!

B:   See you in two weeks, after the vacations right?

A:   Oh yes, that’s right. See you then …

Conversation 2

A:   Excuse me, do you have the time?

B:   Yes, it’s half past four.

A:   Thanks. So … erm … where are you going?

B:   Me? I’m going to …

        … so you’re from Madrid. That’s interesting.

A:   Yes, well, I come from Córdoba. I moved to Madrid when I was ten.

B:   I see … Oh, look, this is my station.

A:   Look, here’s my card.

B:   And here’s mine.

A:   Very nice to meet you.

B:   Nice to meet you, too.

A:   I hope we meet again.

B:   I hope so, too.

A:   Goodbye.

B:   Bye!

Conversation 3

A:   What do you think of the music?

B:   It’s not bad.

A:   Hi, I’m Doug.

B:   Oh, hello. I’m Jo.

A:   So, are you from around here?

B:   No, I’m not actually. I’m from …

A:   … yes, and I was in China the next year. I speak Chinese, you know.

B:   Oh, really?

A:   And I speak four other languages. French, German, Spanish …

B:   I’m sorry, I can see an old friend over there. Nice to talk to you.

A:   Oh … and you.

B:   See you later.

A:   See you soon.

Exercise 4

A. Listen to a woman talk about learning something new. Answer the questions.

1   What did she try to learn? When? Why?

2   Did she do it alone or with a friend?

3   Did she have a teacher? Was he or she good?

4   What happened?

Answer & Audioscript

 She started to learn guitar three years ago because she can sing and she likes music.

 Alone (at first) but she wasn’t very good.

 She had a teacher. He was good.

 The teacher gave her homework. She learned to play well after four months. She still plays.


Three years ago I bought a guitar. I wanted to learn to play guitar because I can sing and I like music. I tried to learn it alone. I had a book and I practiced every day. I learned some songs and I played guitar and sang the songs. I was happy but then my boyfriend said I wasn’t very good at it. He said I needed a teacher. So I found a teacher and studied guitar with him. The teacher was great but it was very different because he gave me homework every week. After four months I played guitar really well. I still play every day.

Exercise 5

A. Listen to students talk about learning English. Write the number of the speaker next to the problem.



Vocabulary   1



B. Listen again and underline the correct alternatives.

1   I’m going to learn seven/ten new words every day.

2   I’m going to look at the New York Times news website and read/write down new words.

3   In the class/coffee break, I’m not going to speak in my language.

4   I’m going to listen to my CD and read the audio scripts at the same time/sometimes.

5   I’m going to write/read a diary every night, in English.

6   I’m going to write about my life/day.

Answer & Audioscript


2 Speaking   3 Listening   4 Grammar   5 Writing


1 seven   2 write   3 coffee break   4 at the same time

5 write   6 day



I want to learn a lot of vocabulary, so I’m going to learn seven new words every day. I like reading, so I’m going to look at the New York Times news website and write down new words.


Speaking is a problem for me. In the coffee break, I’m not going to speak in my language. I’m going to speak in English. All the time!


I can’t understand English very well, so I’m going to practice listening. I’m going to listen to my CD and read the audio scripts at the same time.


My grammar is bad. Very bad! I’m going to look on the Internet and do some extra grammar practice.


I want to improve my writing, so I’m going to write a diary every night, in English. I’m going to write about my day.

Exercise 6

A. Match jobs 1—5 with problems a)—e).

1   store clerk

2   tour guide

3   chef

4   hairdresser

5   waiter

a) You can’t remember the drinks people want.

b) The customer says, “It’s too short.”

c) You don’t know any prices.

d) You don’t like food.

e) People can’t understand your English.

B. Listen to people talk about their new jobs. Write the jobs from A.

Speaker 1   …………………….

Speaker 2   …………………….

Speaker 3   …………………….

C. Listen again and write the number of the speaker.


1   didn’t know answers to questions?   1

2   laughed at a customer?

3   spoke another language very well?

4   had a bad second day?

5   thought he/she lost the job?

6   had the wrong information?

Answer & Audioscript


1 c   2 e   3 d   4 b   5 a


1 shop assistant   2 tour guide   3 hairdresser


2 3   3 2   4 1   5 3   6 2


Speaker 1

I started the job on Friday, and the first day was OK. But then on Saturday, a lot of people came into the store and there were only two of us. People asked me questions and I didn’t know the answers. I know about computers, but I don’t know the store or the prices of things. So some customers became angry. It was very difficult. My boss wasn’t happy with me.

Speaker 2

I studied a long time for this job. I know the city and all the tourist places. I speak three languages: English, German and Japanese. Then on my first day, they gave me a group of Japanese tourists. I said ‘Hello’ in Japanese, and they said nothing. Nothing! I thought OK, let’s do the tour. So we walked around the old town, I talked in Japanese about everything – my Japanese is really good. They all looked unhappy, but they didn’t say anything. Then finally at the end one man said to me in English, ‘We’re not Japanese, we’re Korean. We didn’t understand you.’ What a terrible mistake! I felt very bad.

Speaker 3

People think it’s an easy job, but it isn’t. I started one month ago and things were OK, but then a woman came in and asked for a simple haircut. ‘Just a little cut’, she said, ‘and a shampoo’. I cut her hair and washed it, and then when she looked in the mirror she screamed, ‘Arrrggh! It’s too short!’ Then I made a big mistake. I laughed. I didn’t see a problem – her hair was good. Then my boss came out and he said, ‘Go!’ so I left. I thought I lost the job. An hour later he called me. He wasn’t angry, he just said ‘Come back, but next time, don’t laugh! OK?’

Exercise 7

A. Listen and complete the conversations.

Conversation 1

A:   1__________________________

B:   I think it’s really good. It’s a nice restaurant.

A:   2__________________________

B:   No thanks. It’s very late.

A:   3__________________________

        My train is at eleven o’clock.

B:   Yes.  And 4__________________________

A:   Oh! That’s early!

Conversation 2

A:   5__________________________

B:   I’m fine thanks. I’m Katie.

A:   I’m Sam.  6__________________________

B:   Yes it’s really good. So are you from around here?

A:   No I’m from Sydney in Australia.  Er…I’m sorry.  7__________________________

B:   Oh. Well… 8__________________________

A:   You too. 9__________________________

B:   Yes.  Maybe.

Answer & Audioscript

Conversation 1

A:   What do you think of the food?

B:   I think it’s really good. It’s a nice restaurant.

A:   Let’s have a coffee.

B:   No thanks. It’s very late.

A:   Oh…is that the time? My train is at eleven o’clock.

B:   Yes.  And I have a meeting tomorrow at eight o’clock.

A:   Oh! That’s early!

Conversation 2

A:   Hi, how are you?

B:   I’m fine thanks. I’m Katie.

A:   I’m Sam. This is a great party.

B:   Yes it’s really good. So are you from around here?

A:   No I’m from Sydney in Australia. Er…I’m sorry. I can see an old friend over there.

B:   Oh. Well…nice to talk to you.

A:   You too. I hope we meet again.

B:   Yes.  Maybe.

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