Getting Ready
Match each item in the picture with the correct word. Compare answers with a partner.
1 “No Smoking” sign ……
2 customs form ……
3 headphones ……
4 seat belt ……
5 aisle seat ……
6 window seat ……
7 safety instruction card ……
8 overhead compartment ……
Answer
1 H 2 G 3 D 4 E 5 C 6 B 7 F 8 A
Listening 1
A flight attendant is giving instructions. Listen and number the pictures.
Answer & Transcript
A 3 B 6 C 5 D 1 E 4 F 2
Transcript
1
A: Could you put your seat forward now, sir? We’ll be landing shortly.
B: So soon? Great!
2
A: Could you fill out this customs form before we arrive, please?
B: Sure.
A: Thank you.
3
A: Sir, you’re sitting in the exit row. Did you read the safety information card?
B: Yes.
A: Do you understand the instructions? Sir, I need you to say “Yes” or “No”.
B: Oh, sorry! Yes, of course.
4
A: Could you fasten your seat belt, sir?
B: Excuse me?
A: The pilot’s turned on the “Fasten Seat Belt” sign. We may be having some turbulence.
B: I hope it doesn’t get too bumpy.
A: I’m sure it will be fine. Whoops!
5
A: I’m collecting the headphones. We’ll be landing in a few minutes. Would you mind passing them to me, please?
B: No problem. Here you go.
6
A: Excuse me, ma’am?
B: Yes?
A: Let me put that bag in the overhead compartment for you. It’s too big to leave under your seat.
B: Oh, okay. Thanks.
Listening 2
Task 1
Passengers are discussing a problem with a flight attendant. Listen and circle the correct answer.
1 a The seat is uncomfortable.
b The seat is too close to the TV screen.
c The seat is too far away from the TV screen.
2 a There’s nothing in the seat pocket.
b There’s no safety instruction card in the seat pocket.
c There isn’t a magazine in the seat pocket.
3 a There’s no sound coming through the headphones.
b The sound from the headphones isn’t clear.
c The passenger didn’t get headphones.
4 a Two passengers have the same seat number.
b The passenger should be in a different seat.
c The passenger wants to move to a window seat.
Answer
1 c 2 b 3 b 4 b
Task 2
Listen again. Will the flight attendant help each passenger now or later? Check (✓) the correct answer.
1 ◻ now
◻ later
2 ◻ now
◻ later
3 ◻ now
◻ later
4 ◻ now
◻ later
Answer & Transcript
1 later 2 now 3 now 4 now
Transcript
1
A: I wonder if I could change my seat.
B: Oh, is there something wrong with it?
A: Well, I can’t see the TV screen very well from where I’m sitting. I’m too far away.
B: Oh, I see. Do you mind waiting until all the passengers have boarded the airplane? After everyone is on board, I’ll see if I can move you to a different seat.
A: That’s fine. Thanks very much.
2
A: Excuse me, I can’t find the safety instruction card.
B: Oh, there should be one in the seat pocket in front of you.
A: Yes, I looked, but there isn’t one there. There’s just the menu and the magazine.
B: Oh, I’m sorry. Let me get another one for you right away.
3
A: Excuse me. These headphones don’t seem to be working properly.
B: Really? Are you hearing any sound at all?
A: Yes, but it isn’t very clear.
B: Let me check them for you. You’re right. I’ll get another set of headphones for you after I finish serving the drinks.
A: Sure. That’s fine.
4
A: Excuse me. I think there’s a problem with my seat number.
B: What’s wrong?
A: I should be in business class, but this seat number is for a seat in economy class.
B: Could I check your ticket, please? Yes, I see the problem. You should be in seat 12A, not in seat 22A. I’m so sorry. Come with me now and I’ll find your correct seat in business class.
Listening 3
Task 1
People are talking about flights. Listen and check (✓) their opinions about each flight.
|
|
Good |
Okay |
Not good |
|
1 the airport |
◻ |
◻ |
◻ |
|
the flight |
◻ |
◻ |
◻ |
|
the food |
◻ |
◻ |
◻ |
|
the service |
◻ |
◻ |
◻ |
|
2 the airport |
◻ |
◻ |
◻ |
|
the flight |
◻ |
◻ |
◻ |
|
the food |
◻ |
◻ |
◻ |
|
the service |
◻ |
◻ |
◻ |
|
3 the airport |
◻ |
◻ |
◻ |
|
the flight |
◻ |
◻ |
◻ |
|
the food |
◻ |
◻ |
◻ |
|
the service |
◻ |
◻ |
◻ |
|
4 the airport |
◻ |
◻ |
◻ |
|
the flight |
◻ |
◻ |
◻ |
|
the food |
◻ |
◻ |
◻ |
|
the service |
◻ |
◻ |
◻ |
Answer
1 Good: the service,
Okay: the flight,
Not good: the airport and the food
2 Good: the airport and the flight,
Okay: the food,
Not good: the service
3 Good: the flight and the food
Okay: the airport,
Not good: the service
4 Good: the food and the service,
Okay: the airport,
Not good: the flight
Task 2
Listen again. What phrase completes each statement? Write the correct letter.
|
1 Next time, she won’t …… 2 Next time, he’ll …… 3 Next time, she’ll …… 4 Next time, he won’t …… |
a try a different airline. b fly if the weather looks bad. c get a seat near the front of the plane. d travel during spring break. |
Answer & Transcript
1 d 2 a 3 c 4 b
Transcript
1
The airport is far away from the city, and it’s a pretty horrible place. It’s very crowded, and there aren’t many facilities there. You know, like stores or restaurants. Anyway, my flight was okay. It was a bit bumpy, but it left on time. The food was awful, though. It was dry and tasteless. The service was fantastic. The flight attendants did their best to make everyone feel comfortable. The worst problem was the other passengers. The plane was full of loud college students on their way to spring break in Florida. Next time, I won’t travel during spring break!
2
It must be one of the best airports in the world. It’s full of stores and restaurants, and they even have a gym and a swimming pool there. The flight was great, too. It was very smooth. There wasn’t any food – just some snacks. They were so-so, but I was still hungry! The service wasn’t good. The flight attendants were really impolite. Next time, I’ll try a different airline, maybe Goldstar Airlines.
3
The airport is okay, I guess. It’s really small, but it’s near the city. The flight was great – nice and smooth. I had my own TV screen and I could choose my own movies. The food was fantastic. It was a spicy meat dish with some very nice vegetables. The only problem was the service. It was very slow because I was sitting right at the back of the plane and it took the flight attendants a long time to reach me. They weren’t very friendly, either. Next time I’ll try to get a seat near the front of the plane.
4
It isn’t one of my favorite airports, but it’s okay. The airport is always very crowded and it takes a long time to check in and go through immigration. Other than that, it’s all right. The flight was pretty awful. As soon as we took off, we can into bad weather and it became very bumpy. The food was great. They served a really nice chicken dish. The flight attendants were really nice. I think the next time I fly I’ll check the weather report before I leave. If the weather looks bad along the route, I won’t fly.
Conversation Corner: Preparing for takeoff
Task 1
Listen to the conversation. Write the missing words.
A: Excuse me, …………… …………… …………… that bag in the overhead compartment?
B: I’m afraid it’s a bit heavy. Would you help me?
A: Sure. …………… …………… …………… .
B: Thanks.
A: Oh, and we’re taking off soon. …………… …………… turn off your cell phone, please? And …………… …………… …………… your seat back forward, too?
B: No problem. Thanks for your help.
Task 2
Practice the conversation with a partner. Be sure to reduce could you and would you.
Answer & Transcript
A: Excuse me, could you put that bag in the overhead compartment?
B: I’m afraid it’s a bit heavy. Would you help me?
A: Sure. There you go.
B: Thanks.
A: Oh, and we’re taking off soon. Could you turn off your cell phone, please? And would you put your seat back forward, too?
B: No problem. Thanks for your help.
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