1. Listen and write true (T) or false (F).

1   The woman gave some sunglasses to her boyfriend.

2   She says they’re the wrong size.            

3   She’d like some different sunglasses.                

4   The man bought the clock last weekend.           

5   The man says he doesn’t really like the clock.                

6   He can get a new clock next month.     

7   The phone doesn’t work.           

8   The phone was a birthday gift.           __

9   The woman loves talking on the phone.             

10   The manager agrees to give the woman a different phone.     

Answer & Audioscript

1 F   2 F   3 T   4 F   5 F   6 T   7 F   8 T   9 T   10 T


Customer 1:   Excuse me. I’d like to speak to the manager, please.

Manager:   I am the manager. Can I help you?

Customer 1:   Yes, it’s these sunglasses. My boyfriend bought them for me as a gift, but I don’t like them. They’re too big, and they’re the wrong color. Can I exchange them for another pair?

Manager:   Yes, let’s see … yes, that’s no problem. Please go and choose some others.

Customer 1:   Oh, thank you.

Manager:   You’re welcome. Who’s next?

Customer 2:   Oh, hello. It’s this clock. I bought it last week, and I really like it, but it doesn’t work. Can I exchange it for another one?

Manager:   I’m sorry, but we don’t have any more in the store at the moment. We’re going to get some more next month. Would you like to come back then?

Customer 2:   Oh …

Manager:   Is that all right?

Customer 2:   Yes, that’s OK … next month, right.

Manager:   I’m sorry about that. Next, please!

Customer 3:   Oh, good morning. Yes, it’s this phone. My daughter gave it to me for my birthday, but it’s no good.

Manager:   It doesn’t work?

Customer 3:   No, no, it works OK, but I can’t use it. It’s too difficult. I’m only going to use it for phone calls. I don’t want to take photos and send text messages. My daughter gave it to me because I love chatting to my friends on the phone, but …

Manager:   OK, that’s no problem. We can find a phone that’s right for you.

Customer 3:   Oh, thank you very much.

2. Listen and underline the correct answer, a, b or c.

1   Nora and Ben meet _____.

      a)   downtown

      b)   in a café

      c)   at New Year

2   Nora plans to _____.

      a)   stop smoking

      b)   relax more

      c)   lose weight

3)   Nora is going to go to the gym _____.

      a)   every Wednesday

      b)   every Monday and Wednesday

      c)   every Monday and Friday

4)   Ben wants to _____.

      a)   get a new job

      b)   work in an office

      c)   earn more money

5)   Ben wants to study Spanish _____.

      a)   because he studied it at school

      b)   so he can speak it when he travels

      c)   because it’s a lovely language

6)   Ben asks Nora _____.

      a)   to go to Spanish classes with him

      b)   to go for a drink

      c)   to call him tomorrow

7)   Ben doesn’t remember _____.

      a)   his phone number

      b)   Nora’s phone number

      c)   when the Spanish classes are

Answer & Audioscript

1 c)   2 c)   3 c)   4 a)   5 b)   6 a)   7 b)


Ben:   Happy New Year, Nora! 

Nora:   Happy New Year, Ben!

Ben:   Good to see you. How are you doing?

Nora:   I’m fine, thanks. And you?

Ben:   Great!

Nora:   Are you walking into downtown?

Ben:   No, I’m going to the café for lunch. Would you like to come, too?

Nora:   That’s a great idea. I’d love to, thanks.

Ben:   So, are you going to make any changes in your life this year?

Nora:   Yes, I think so. There are a lot of things I’d like to change.

Ben:   Such as?

Nora:   Well, I want to stop smoking, but I can’t. It’s too difficult! Anyway, it helps me relax. Mmm…I think what I’m going to do is go on a diet. I’d like to lose weight and feel healthier.

Ben:   That’s a good idea.

Nora:   I also want to get in shape, so I’m going to go to the gym every Monday and Friday. And I’m going to go running on Wednesdays.

Ben:   That sounds fun.

Nora:   How about you? Do you want to make a lot of changes this year?

Ben:   Well, I’d like to change jobs and do something where I can help others—ideally not in an office! But I also want to save money. And I want to learn something new, you know, like a language. I studied Spanish in college, but I can’t remember a lot of words now. I’d like to study it again so I can travel around Latin America.

Nora:   That sounds really interesting. It is a lovely language. I’d like to learn it, too.

Ben:   Would you like to come with me to Spanish classes?

Nora:   Great idea! I hope they have classes on Tuesdays or Thursdays.

Ben:   OK. Let’s find out. I can call you tomorrow. What’s your phone number? I can’t remember it.

Nora:   Um…I’m not sure. Let’s meet tomorrow after work instead. Would you like to meet for a drink? …

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