1. Listen and write true (T) or false (F).
1 The woman gave some sunglasses to her boyfriend.
2 She says they’re the wrong size.
3 She’d like some different sunglasses.
4 The man bought the clock last weekend.
5 The man says he doesn’t really like the clock.
6 He can get a new clock next month.
7 The phone doesn’t work.
8 The phone was a birthday gift. __
9 The woman loves talking on the phone.
10 The manager agrees to give the woman a different phone.
Answer & Audioscript
1 F 2 F 3 T 4 F 5 F 6 T 7 F 8 T 9 T 10 T
Audioscript
Customer 1: Excuse me. I’d like to speak to the manager, please.
Manager: I am the manager. Can I help you?
Customer 1: Yes, it’s these sunglasses. My boyfriend bought them for me as a gift, but I don’t like them. They’re too big, and they’re the wrong color. Can I exchange them for another pair?
Manager: Yes, let’s see … yes, that’s no problem. Please go and choose some others.
Customer 1: Oh, thank you.
Manager: You’re welcome. Who’s next?
Customer 2: Oh, hello. It’s this clock. I bought it last week, and I really like it, but it doesn’t work. Can I exchange it for another one?
Manager: I’m sorry, but we don’t have any more in the store at the moment. We’re going to get some more next month. Would you like to come back then?
Customer 2: Oh …
Manager: Is that all right?
Customer 2: Yes, that’s OK … next month, right.
Manager: I’m sorry about that. Next, please!
Customer 3: Oh, good morning. Yes, it’s this phone. My daughter gave it to me for my birthday, but it’s no good.
Manager: It doesn’t work?
Customer 3: No, no, it works OK, but I can’t use it. It’s too difficult. I’m only going to use it for phone calls. I don’t want to take photos and send text messages. My daughter gave it to me because I love chatting to my friends on the phone, but …
Manager: OK, that’s no problem. We can find a phone that’s right for you.
Customer 3: Oh, thank you very much.
2. Listen and underline the correct answer, a, b or c.
1 Nora and Ben meet _____.
a) downtown
b) in a café
c) at New Year
2 Nora plans to _____.
a) stop smoking
b) relax more
c) lose weight
3) Nora is going to go to the gym _____.
a) every Wednesday
b) every Monday and Wednesday
c) every Monday and Friday
4) Ben wants to _____.
a) get a new job
b) work in an office
c) earn more money
5) Ben wants to study Spanish _____.
a) because he studied it at school
b) so he can speak it when he travels
c) because it’s a lovely language
6) Ben asks Nora _____.
a) to go to Spanish classes with him
b) to go for a drink
c) to call him tomorrow
7) Ben doesn’t remember _____.
a) his phone number
b) Nora’s phone number
c) when the Spanish classes are
Answer & Audioscript
1 c) 2 c) 3 c) 4 a) 5 b) 6 a) 7 b)
Audioscript
Ben: Happy New Year, Nora!
Nora: Happy New Year, Ben!
Ben: Good to see you. How are you doing?
Nora: I’m fine, thanks. And you?
Ben: Great!
Nora: Are you walking into downtown?
Ben: No, I’m going to the café for lunch. Would you like to come, too?
Nora: That’s a great idea. I’d love to, thanks.
Ben: So, are you going to make any changes in your life this year?
Nora: Yes, I think so. There are a lot of things I’d like to change.
Ben: Such as?
Nora: Well, I want to stop smoking, but I can’t. It’s too difficult! Anyway, it helps me relax. Mmm…I think what I’m going to do is go on a diet. I’d like to lose weight and feel healthier.
Ben: That’s a good idea.
Nora: I also want to get in shape, so I’m going to go to the gym every Monday and Friday. And I’m going to go running on Wednesdays.
Ben: That sounds fun.
Nora: How about you? Do you want to make a lot of changes this year?
Ben: Well, I’d like to change jobs and do something where I can help others—ideally not in an office! But I also want to save money. And I want to learn something new, you know, like a language. I studied Spanish in college, but I can’t remember a lot of words now. I’d like to study it again so I can travel around Latin America.
Nora: That sounds really interesting. It is a lovely language. I’d like to learn it, too.
Ben: Would you like to come with me to Spanish classes?
Nora: Great idea! I hope they have classes on Tuesdays or Thursdays.
Ben: OK. Let’s find out. I can call you tomorrow. What’s your phone number? I can’t remember it.
Nora: Um…I’m not sure. Let’s meet tomorrow after work instead. Would you like to meet for a drink? …
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